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Accenture

10 days ago

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Problem and Outage Management: Identify, log, monitor issues and outages, and escalate them in a timely manner.

Incident management: Ensure the timely assignment and lead resolution of incidents to meet service level agreements.

Process and ITSM Tool skillset: Very familiar with ITIL process, can flexible use these ITIL process to handle Incident, Change, Request and Problem

IT Operation governance: Very good communication skills to update, synchronize, report daily operation figures

ITIL Knowledge: Very familiar with ITIL concept and manage daily operations

Serve as the primary customer contact for daily operation related topic.

Skills: Expert proficiency in IT Service Management (ITSM), ITIL foundation at least.

Good English: Read/Write/Speak

Work Experience: Have at least 4 years of relevant work experience.

Soft Skills: Possess excellent communication and interpersonal skills.

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