该职位来源于猎聘 Your main responsibilities are： Generate quotations based on customer's or sales' request by evaluating inquires and registering/maintaining opportunity information. Liaise with Sales about the content and terms of the offerings. Communicate with Sales experts and customers about technical specifications and /or delivery information. Maintain and develop knowledge of customer specific solutions and needs. Support in preparing sales presentation material. Coordinate daily activities and urgent requests with relevant colleagues in order to find satisfactory solutions. Coordinates and schedules field service operations, aligning team efforts with customer requirements and service standards. Collaborates with customers and other external stakeholders and acts as a point of contact for field service teams, facilitating communication and shared awareness between technicians, customers, and relevant internal and external stakeholders. Monitors field service activities to ensure compliance with safety protocols, service standards, and operational processes as well as customer policies, guidelines and regulations. Assists in the resolution of technical and operational issues, providing support and guidance to field service personnel. Monitoring FS margin on work order, proactively initiate cost saving actions. Maintains accurate records of field service activities, including resource allocation, service delivery timelines, and customer feedback. Preparing of FS work order for invoicing, debriefing, service record files maintaining after completion. Contributes to continuous improvement initiatives by identifying and implementing enhancements to field service processes.

You will shine in this role when you have: Strong safety-first mind-set. Technical background related to Marine Engineering with related Field Services experience is a plus. Good communication skills, negotiation skills and customer understanding. Good organizational skills and customer empathy, combined with a strong commitment to delivering excellent customer service. Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations. Strong Cost awareness & effectiveness. Strong ability to delegate, follow directions and work under pressure. Reporting and analysing skills. Fluent in Mandarin & English. College degree or above.

Desired Behaviours: Achieving results Making change happen Decisiveness and action orientation Planning and target setting Developing self and others Communication Situational and cultural sensitivity Business and Customer focus

Why you and us

We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future. All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.