该职位来源于猎聘 具体职责：  Register customer claims policies and claims information, respond to customer inquiries in a timely manner, establish good communication channels with customers, and build a positive brand image for the company; 登记客户投诉的保单和客诉信息，及时回复客户的问题，与客户建立良好的沟通渠道，树立公司良好的品牌形象；  Responsible for investigating and verifying customer claims information, and promptly tracking and handling the outcomes of claims; 负责调查、核实客户投诉信息，及时跟踪、处理投诉处理结果；

 Analyze customer claims, and regularly reporting issues related to claims to the superior.

Propose process improvements and optimization suggestions to reduce subsequent claims; 分析客户投诉，定期将客诉相关问题上报领导。提出流程改善和优化建议，减少后续投诉；

 Assist Service Manager to supervise the service team in their daily duties including planning of work-scope, personnel allocation, assess tool requirement, scheduling and execution of works. Carry out regular monitoring of work progress and ensure works carried as per plan. 协助服务经理监督服务团队的日常工作，包括工作内容计划、人员调配、工具评估、工作时间安排。定期检查工作进度，确保各项任务按计划执行；  Assist Service Manager to do briefing and debriefing of the engineers before and after the jobs; 协助服务经理在服务工作前后做好情况说明及复盘工作；  Assist with job folders for timely submission of time sheets, service reports and other related reports for final billing; 协助相关服务工程师及时提交工单、服务报表及其他相关报告以便出具账单；  Assist Service Manager to track and control the cost for service works in progress by ensuring optimum manpower deployment, efficient time on task, material consuming and miscellaneous expenses; 通过优化人力配置、时间效能、物品消耗和其他开支来协助服务经理跟踪并管控服务工作的成本；  Coordinate and prepare the spare parts required for service work, or during the service process; 协调并准备安排服务工作或服务过程中所需的备件；  Prepare the necessary boarding documents for engineers to do onboard services; 为工程师上船服务准备相关的登船文件;  Provide reports for all services; 对所有服务项目提供报表；  Other jobs assigned by the superior. 完成领导交代的其他工作。 任职要求：  College or above in Marine/Mechanical Engineering or ship service related field；  Minimal 3 years experience in relevant field of service coordination;  Experience in Project Management, coordination, or similar roles;  Maritime engineering background is a plus.  Technical understanding or background and general knowledge of filters or industrial products  Reporting and analyzing skills  Able to prioritize workload with support of own manager  General knowledge of Microsoft Outlook, Excel, PowerPoint, Teams  Basic troubleshooting and root cause analysis knowledge  Fluency in English and Mandarin is required (both written and spoken)  Excellent communication skills