Are you an organized and efficient individual with a passion for keeping things running smoothly? Do you thrive in a fast-paced environment and have exceptional communication skills? If so, ColdTech Refrigeration, is looking for an experienced Service Dispatcher to join our team and help coordinate our Refrigeration / HVAC operations. Benefits for the Refrigeration / HVAC Service Dispatcher position includes: Starting Wage: $22.00 - $25.00 an hour. Weekly Pay ! Industry Leading medical, dental, vision and pet insurance. Retirement Plans (401k with up to 4% matching) Up to 20 days Paid Time off based on industry experience 7 Paid Holidays HSA Employer Contributions Employer Paid Long-Term Disability Employee Assistance Program Employer Funded Life Insurance Opportunities for career growth and professional development Supportive work environment with a focus on employee well-being and work-life balance Responsibilities for the Refrigeration / HVAC Service Dispatcher position includes: Receive incoming service requests and inquiries from customers and assess their Refrigeration/HVAC needs. Schedule Refrigeration/HVAC technicians for service calls, installations, and maintenance based on availability, skills, and customer requirements. Communicate effectively with technicians to ensure timely arrivals, efficient job assignments, and necessary equipment and materials. Coordinate with customers to provide them with accurate arrival times and keep them informed about any delays or changes. Maintain accurate records of service calls, technician availability, and job progress. Prioritize emergency service requests and dispatch technicians appropriately. Collaborate with the service team to optimize scheduling and ensure efficient resource allocation. Assist in managing inventory levels of HVAC parts and equipment. Provide excellent customer service by addressing customer inquiries, concerns, and feedback. Utilize dispatching software and tools effectively to streamline operations. Requirements for the Refrigeration / HVAC Service Dispatcher position includes: High school diploma or equivalent (additional education or certifications in HVAC field a plus). 2-4 years previous HVAC/Plumbing/Refrigeration service dispatch experience is required. Strong organizational skills with the ability to multitask and manage a high volume of service requests. Excellent communication skills, both written and verbal. Proficiency in using dispatching software and other relevant tools. Ability to remain calm under pressure and make quick decisions in emergency situations. Knowledge of HVAC, plumbing, refrigeration systems, terminology, and service processes (preferred). Customer-oriented mindset and a commitment to delivering exceptional service. About ColdTech: ColdTech Refrigeration is a prominent Intermountain West commercial refrigeration and HVAC service provider. We install, service and maintain commercial HVAC refrigeration and hot equipment assets for grocery stores, hotels, convenience stores, restaurants, school districts and warehouses. If you're ready to take your HVAC career to the next level and specialize in refrigeration, we want to hear from you. ColdTech Refrigeration is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals. Job Type: Full-time Pay: Up to $25.00 per hour Expected hours: 40 per week Benefits: 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Paid time off Referral program Vision insurance Schedule: Monday to Friday Work Location: In person