Service Desk Co-Coordinator

Location: Denver Office

Shift Basis: 10-hour days, 4 on 3 off

Join Indigo GSD as a Service Desk Co-Coordinator. This entry-level IT & Telecommunications role offers full training, making it perfect even if you have no prior tech experience (though it's a plus).

Key Responsibilities:

• Customer Support: Handle customer fault calls professionally.
• Transaction Management: Conduct accurate transactions per SLA.
• Fault Logging & Resolution: Log and manage faults, liaising with third-party suppliers.
• Process Adherence: Keep the fault management system updated.
• Customer Updates: Regularly update customers on progress.
• Resource Dispatch: Dispatch global engineering resources.
• Email Monitoring: Monitor and act on support emails.
• SLA Management: Ensure SLAs are met and escalate potential failures.
• Ad-Hoc Tasks: Perform additional tasks as needed.

Skills & Experience:

• Excellent customer service and communication skills.
• Strong attention to detail and problem-solving abilities.
• Ability to multitask, prioritize, and work under pressure.
• Proficiency in Microsoft Office.
• Trustworthy, honest, and motivated to learn.