Our client, a global law firm, is looking for a Service Desk Analyst. This is a temporary position lasting approximately 3 months, with the possibility of going permanent.

Schedule: Hybrid 3/2

Hours: 10:30am – 7:30pm

Responsibilities:

• Offer end-user support services, troubleshooting assistance, and problem resolution through telephone, remote desktop connection, and/or visits to user locations.

• Engage directly with other IT groups to identify the appropriate remediation for an issue.

• Demonstrate ownership and prompt resolution of all incident tickets and change orders.

• Establish and conduct quality assurance testing for new hardware and software for both current and new end-users at the firm, along with any other assigned tasks.

Qualifications:

• 1+ years of experience in end-user support.

• Two-year college degree preferred. Equivalent experience will be considered.

• Strong communication and interpersonal skills.

• Experience implementing, maintaining, and supporting Windows operating systems and Microsoft Office applications.

• Experience configuring and supporting workstations, laptops, printers, and related equipment.