At Ecommpay, we make online payments as smooth as possible for merchants looking to grow their businesses. We’re more than just a provider; we’re business partners dedicated to keeping our clients’ payments flowing, helping them make the most of every transaction. You have a unique chance to be the driving force behind Ecommpay's payment platform as a Senior Technical Support & Integration Specialist!

Responsibilities:

• Resolve customer inquiries and support requests across multiple communication channels
• Address internal tasks and issues via our Jira ticketing system
• Provide consultations and support on the platform’s functionality to both clients and colleagues
• Collaborate with payment providers and internal teams to ensure smooth operations
• Investigate and understand the technical interaction between system components to identify and resolve issues
• Assist colleagues across departments in onboarding new clients and integrating them into our system
• Manage the full lifecycle of merchants' technical integrations - from initial launch to post-production support
• Facilitate and coordinate merchants’ requests for new features or payment methods by acting as the bridge between merchants and internal product and business teams

Requirements:

• At least 2 years of proven experience in Technical Support, preferably in a B2B environment
• Excellent oral and written communication skills in English and Russian, with a good knowledge of Latvian
• Strong analytical mindset, with the ability to work independently and apply logical thinking
• Good stress-resistance and ability to meet set deadlines
• Able to communicate ideas clearly and effectively, both verbally and in writing
• Willing to learn and develop in a dynamic environment

Good to have:

• Background in Fintech, Banking or a similar industry
• Experience with such working tools, as Jira and Confluence
• Experience with log management software, like Kibana
• Experience with supporting web services & API’s
• Experience with Postman or similar software

What we offer

• Make your mark on a fast-growing fintech industry becoming part of 500+ team with 4 offices worldwide
• Enhance your skills with our own Academy and receive compensation for additional trainings and courses to foster your growth
• Earn performance-based bonuses tied to achieved KPIs
• Accumulate your Loyalty Days as a reward for your years of commitment
• Enjoy the flexibility of a hybrid work model
• Receive generous health insurance including dental, 5 Health Leave days per year and access to a private gym in the office

Salary Range: 1750 - 2350 EUR Gross/month

At Ecommpay, you get to work in a flat, open and free environment, surrounded by committed, smart and talented colleagues from various cultural and academic backgrounds. Ecommpay is committed to giving people the opportunity to grow, and you’ll be able to develop your role over time.

Let's grow!