About Mobileum

Mobileum is the leading provider of integrated analytic solutions for roaming and network services, security, risk management, and testing and monitoring solutions to the telecom industry. Mobileum serves more than 900 communication service providers, helping them increase revenue and reduce costs, improve network security, minimize fraud and risk, ensure service delivery, improve customer experience, and optimize overall business operations.

With a strong record of innovation, Mobileum provides a suite of products, services, and solutions that allow CSPs to extract deep network and customer insights and to convert those insights into real actions that increase revenue, improve customer experience, and reduce costs. Mobileum's Active Intelligence Platform (AIP) consolidates all of Mobileum's offerings into one technology stack and is sold as an integrated platform of individual modules that address specific telco needs. This means that customers can choose the specific modules they need to solve their unique challenges, whether that's increasing roaming revenue, improving network security, or optimizing business operations.

Mobileum has entrenched, hard-earned C-Suite relationships with 900+ CSP customers, including 35 out of the 36 global Tier I telecom operators. Mobileum also has a massive addressable market of $4 billion and possesses over 300 patents.

Mobileum has headquarters in Cupertino, CA, and global offices in Australia, Germany, Greece, India, Portugal, Singapore, the UK, and the United Arab Emirates.

With its market-leading position, innovative solutions, and impressive track record of success, Mobileum offers a unique opportunity to join a fast-growing technology company that is making a real difference in the telecom services industry.

About this Role

Reporting to the Head of Global Project Management/Regional Delivery Leader for Middle East and North Africa (MENA), the Senior Technical Project Manager for Saudi Arabia will be responsible for managing a portfolio of programs for key customers in Saudi Arabia, with responsibility to deliver expected project outcomes and exceed customer expectations.

Key Responsibilities

This Technical Project Manager (TPM) will work closely with project team members and other internal teams to ensure successful project delivery. The TPM is ultimately responsible for the leadership, financial management, quality, and timely delivery of the project for our customers.

Overall Responsibilities

• Responsibility for establishing effective working relationships with stakeholders at key customers based in Saudi Arabia, with the role being based in Riyadh.
• Program Management, Governance, and Reporting across the portfolio of projects in Saudi Arabia.
• Customer Stakeholder Management – Operational Communications, Scope Management, Engagement Governance, and Handling of Escalations.
• Communication and Collaboration across multiple Mobileum Business Units and functions: Product Management, Engineering, Delivery, Managed Services, and Support.
• Working with and oversight of Project Managers assigned to manage and deliver individual projects.

Operational Responsibilities

• Provide overall project leadership and direct project teams in the delivery of high-quality products within committed timeframes and budgets.
• Closely work with the Technical Delivery Manager and the Technical Delivery teams for project execution activities.
• Management of Technical Issue Escalations with Delivery, Engineering, and, where necessary, Support and Managed Services.
• Risk management to identify potential risks and developing strategies to mitigate or address them. This involves conducting risk assessments, analyzing their potential impact on project objectives, and proactively implementing risk mitigation plans.

Candidate Profile

Experience & Expertise:

• Ability to manage customer relationships at executive levels and prioritize client needs.
• Demonstrated operations management capabilities, leading multifaceted activities across offerings and contracts.
• Experience in working with Product, Delivery, and Support.
• Hands-On Work Style.
• Highly Effective Communication – Direct, Concise, Action-Oriented.
• Experience managing globally distributed teams.
• Strong problem-solving mindset.

Operational Capabilities:

• Expert Project Management skills including: estimating, scope management, budget management, time management, risk management, change management, issue/conflict resolution, communication management, quality management, testing plans, training plans, team management.
• Skills and knowledge acquired through participation in the delivery of: change management, release management, configuration management, systems integration, systems development life cycle methodologies, quality assurance and testing, requirements gathering, and systems analysis and design.
• Working Knowledge and Experience of Mobile Network Technology, Roaming, and Network Analytics – including GSM/CAMEL/SMPP/Diameter/4G/5G Protocol knowledge.
• Experience with BareMetal, Virtual, and Containerized-based deployments.

Educational Qualification:

• An undergraduate degree in Computer Science or Engineering is essential.
• An MBA is preferred.
• Communication skills - Candidate should have strong written and verbal communication skills and fluent English and Arabic language skills.
• Working experience in Saudi Arabia is ideal.