Technical Account Manager
About Us
HighRadius, a renowned provider of cloud-based Autonomous Software for the Office
of the CFO, has transformed critical financial processes for over 800+ leading
companies worldwide.Trusted by prestigious organizations like 3M, Unilever,
Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others,
HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us
back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes
Cloud 100 List for three consecutive years.
With a remarkable valuation of $3.1B and an impressive annual recurring revenue
exceeding $100M, we experience a robust year-over-year growth of 24%. With a global
presence spanning 8+ locations, we're in the pre-IPO stage, poised for rapid growth. We
invite passionate and diverse individuals to join us on this exciting path to becoming a
publicly traded company and shape our promising future.
Job Summary
SAM is a trusted advisor and a strong customer advocate who is a highly skilled
customer service professional with experience in program and project management
skills. He/ She should have the combination of skill and experience in delivering upon
their IT Strategy, overcome challenges and meet business goals. He/She will be
instrumental in driving account stabilization with focused account engagement. TAM
owns the ultimate responsibility of customer satisfaction by partnering with cross
functional teams. He/ She is also the escalation point for any major or critical incidents
which he owns and drives them to closure, personally.
Job Specification
Designation: Technical Account Manager
Experience: 6 - 10 years of experience
Education: BE/B.Tech/MSc/M.Tech/MCA/MBA/PGDM
Work Location: Hyderabad
Timings: 2:00 Pm to 11:00 Pm(US/Europe time zones)
Key Responsibilities
● Program management - Be customer-focused and in translating complex,
technical issues into tangible solutions. Developing a deep technical
understanding of their solution, sharing technical best practices.
● Problem management - Collaborating with customers on technical challenges
while demonstrating a comprehensive knowledge of the Highradius is a primary
responsibility of the role.
● Incident management - Act as a designated point of contact managing
customers expectations through major incidents working with global support and
Engineering teams.
● Escalation Management - Own and drive executive escalations to meaningful
closure for the accounts he/she owns Work with HighRadius customers in support
of their daily critical business operations
● Own and drive post-go-live account stabilization by closely working with
consulting
Requirements:
● Bachelor’s degree in business, Computer Science, IT, Engineering or equivalent
● 6-8 years professional experience, with at least 2 years of proven experience in
Technical Account Management, Program management in Technical Support
echo system supporting complex, data-driven web applications
● Experienced in enterprise-level client-facing work,Strong logical, analytical and
problem-solving skills
● Excellent verbal and written communication skills
● Self-sufficient and organized, with ability to effectively and independently lead
efforts to manage complex customer issues and requests and escalations within
a cross-functional team
● Familiarity with Cloud computing,SaaS applications, APIs and SQL and
Experience in Order to Cash/ Retail/ Customer Service segment is a plus
● Identify Top problems driving more inflow and impacting customers and drive
them to resolution.
● Proactively monitor systemic issues and communicate effectively with customer
and support managers to resolve them.
● Partner with cross functional teams in helping customer on Release and Change
readiness
● Essentially a team player with excellent collaboration skills, grit and time
management skill
What You’ll Get
● Competitive salary.
● Fun-filled work culture (https://www.highradius.com/culture/)
● Equal employment opportunities.
● Opportunity to build with a pre-IPO Global SaaS Centaur.