About us:

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Description and Requirements:

You will be part of a dynamic team of professionals that implements and supports z/OS Database and Online System Software. As with all technical positions, you will be 3rd-level support for system problems and will participate in the on-call 24 by 7 support rotation. TELUS is contracted to all of our customers to provide fully supported levels of z/OS Database and Online system software and in doing so we ensure the highest level of quality systems for our customers.

What you’ll do

• You will join the mainframe technical teams to support these disciplines:

Project Management

System Management as it relates to the customer/partners and TELUS standards

• Standardization and integration of online systems to ensure 99.9% availability
• Problem Analysis and Resolution
• Maintain current software levels
• Mentoring of other Team Members
• Key participant in discussions relating to design and implementation of creative solutions

What you bring

• If you have expertise in one or more of these disciplines you may be the perfect complement to the team:
• Thorough knowledge of z/OS, SMP/E, IMS, CICS, DB2, DATACOM, MQ and UNIX System Services
• Thorough understanding of IBM z/OS Started Tasks and IPL processes
• General knowledge of mainframe disk storage, backup and recovery practices
• Experienced with automated operations (AutoOperator)
• In-depth knowledge of IBM assembler and REXX programming
• Ability to learn new software products
• 5 Years of practical experience in mainframe security

Shift timing: 8 AM - 4 PM PST (8:30 PM to 4:30 AM IST)

Required Skills & Abilities:

• High level of self-motivation
• High level of communication skills
• High level of professionalism

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.