What You'll Do at Pega: * Ensure the reliability, availability, and security of Pegasystems cloud services. * Act as a mentor in Pega Cloud area for other parts of Pega organization. * Recommend optimal usage of the cloud resources by performing capacity planning and reviews, which include the cost of running infrastructure. * Handle alerts, incidents, service requests, and changes within SLA. * Own customer escalations. * Perform provisioning and upgrade of the infrastructure components & solutions. * Troubleshoot and resolve customer environment issues, root cause analysis, and blameless post-mortems. * Influence product teams on defects, features, and enhancement requests to help build scalable, reliable, observable, available, and highly performant services. * Create, review, and update operational runbooks and Standard Operating Procedures. * Participate in pre-release product enhancement testing with Engineering. * Identify the needs and build tools to automate repeated operational tasks and reduce toil. * Manage multiple projects simultaneously and adapt to changing business goals. Who You Are: * Requires Bachelor's degree in Computer Science, Computer Engineering or related field of study, and * 7 years of experience in any job title/occupation/position involving enterprise cloud environment supporting SAAS applications, focusing on operational delivery excellence and customer service. * Experience specified must include 7 years of experience with each of the following: * Supporting, configuring, troubleshooting, and tuning mission critical production Java applications and Apache Tomcat application servers in a global enterprise; * Hands-on operational experience with Amazon Web Services (AWS); * Linux systems administration; cloud capacity management for optimizing the performance and cost of cloud resources, including conducting performance reviews and recommending the appropriate sizing of cloud resources, which covers optimal performance-to-cost ratio; * Cloud infrastructure, platform, and application operational admin tasks, including monitoring & observability, high availability, connection pooling, and application load balancing; * Systems engineering including Linux-based system performance, memory management, I/O tuning, configuration, clusters and troubleshooting; * Analyzing application performance, using tools such as thread and heap dumps and JVM memory structure and garbage collection concepts; * Administration of web servers running Tomcat, Apache or Nginx; and * Working with cross-functional global and remote teams. * Experience specified must also include 5 years of experience with scripting languages such as Bash/Shell, Python or similar; and * 2 years of experience with microservices architecture with Kubernetes. * Telecommuting permitted up to 3 days per week. * Must work shifts on rotation including weekend coverage. Work Location: 21000 Atlantic Boulevard, Suite 401, Dulles, VA 20166 Pega Offers You: * Gartner Analyst acclaimed technology leadership across our categories of products * Continuous learning and development opportunities * An innovative, inclusive, agile, flexible, and fun work environment * Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company Job ID: 21876