Under general supervision, to design, install, configure, and maintain and to analyze performance of the networks such as LAN, WAN, WLAN and MAN. To participate in capacity planning, support the creation and the maintenance of network disaster recovery plans, and monitor all network performance activities. This recruitment is scheduled to include a written examination, the examination will be conducted online through a secure third party.  You will be sent test information via the email address attached to your application. Technology Services and Solutions (TSS) is the County of Santa Clara's primary information technology solutions provider. Working with other County departments and local government customers, TSS develops innovative, cost-effective technology solutions that aim to enhance the quality of life for the residents of Santa Clara County. TSS is where technical creativity thrives.   Our employees are our most valuable asset, and the success of our organization depends on each one. We believe that happy employees are the most creative and productive, so it's essential that our employees find fulfillment in what they do. To encourage growth, we provide learning and development opportunities. We also understand the significance of work-life balance and offer a hybrid work schedule. This culture of growth and well-being makes TSS a great place to work. Learn more about us by visiting our IT Jobs page. Please Note:  This recruitment is scheduled to include a written examination; the test will be conducted online through a secure third party.   The week of June 2, 2025 test information will be sent via email to the address attached to your application.  Prior to completing the exam, there is a brief system set-up step to be completed. * Participates in workstream planning process including inception, technical design, development, testing and delivery of network solutions; * Leads and/or develop the design and development of network solutions including firewalls, switches and routers; * Responds to, manages, and restores normal service operation as quickly as possible and minimizes impact on business operations; * Troubleshoots, diagnoses and resolves high severity issues or problems; collaborates with or guides internal or external teams during the problem resolution process as needed; * Sets up business continuity & disaster recovery requirements, methods and procedures based on established policies; * Participates in discussions with architecture team around standards and practices; * Provides technical leadership to network team members and recommends training programs targeting specific areas of improvement; * Gathers research data on vendor products; * Reviews network schematics, diagrams, and other program documentation to assist with development and preparation of cost estimates; reviews vendor proposals for new hardware and software; * Assists in the development of disaster recovery plans with service providers and network carriers; * Implements contingency plans including reliable backup and restore procedures, as needed; * Evaluates vendor solutions to ensure compliance with requirements and cost-effectiveness; * Analyzes network activity and network problems to discover and prevent systematic errors; recommends enhancements to improve systems availability and performance; * Develops capacity planning models and load-balancing/redundancy solutions; * Ensures disaster recovery plan testing activities are performed and technical criteria is met; * Maintains enterprise IT standards across the network; analyze and reports on key metrics and KPIs; * Collaborates in the overall implementation of cloud networking solutions; * Configures, installs and tests various types of VoIP equipment including voice enabled gateways, VoIP servers, paging servers/software, phones, ACD and IVR systems; * Configures, installs and tests various network devices and services (e.g.: routers, switches, firewalls, load balancers, DNS and DHCP, remote access / VPN); * Ensures deployment meets client's expectations; * Monitors network activity and logs problems; * Reviews facility bandwidth requirements and system interdependencies; * Provides responsive support for problems found during normal working hours and outside normal working hours; * Communicates status and documents problems and resolutions for future reference; * Tracks, monitors and analyzes key metrics and KPIs; * Notifies management when contract requirements are not being met; * Determines requirements impact on existing architecture, work processes, and systems; * Assesses network performance to ensure that it meets the present and future needs; analyzes facility bandwidth requirements and system interdependencies; * May be assigned as a Disaster Service Worker, as required; * Performs other related duties as required. Possession of a Bachelor's degree in Computer Science, Information Systems, or other related field; and Nine (9) years of relevant networking work experience, one year of which must have been at a level comparable to the County's Network Engineer classification.  Three years of the total experience must include migrating and/or extending on-premises networks to the cloud. OR Training and experience equivalent to the possession of a Bachelor's degree.  Relevant analytical, administrative, lead, supervisory or management experience that includes interpreting rules and regulations, gathering data and formulating recommendations, and report writing can substitute for education on a year-for-year basis; and Eleven (11) years of relevant networking work experience, one year of which must have been at a level comparable to the County's Network Engineer classification. Three years of the total experience must include migrating and/or extending on-premises networks to the cloud.   Possession of a CCNP (Cisco Certified Network Professional) Certification may substitute for the training and experience equivalent to a Bachelor's degree requirement.   Special Requirements * Ability to travel to alternate locations in the course of work. If driving, possession of a valid California Driver's License prior to appointment, and the ability to obtain and maintain a County driver authorization. * Depending on the position, related security certifications may be required or desirable. Knowledge of: * Cloud and other emerging technologies; * Workstream planning processes including inception, technical design, development, testing and delivery of network solutions; * Network solutions development, design and support; * Network solutions deployment-to-release; * Network implementation requirements, acceptance criteria, and assists in generating Statements of Work (SOW); * Vulnerabilities and mitigation strategies in business continuity and disaster recovery; * Standards and practices related to network architecture; * Architecture team around standards and practice; * Requirements that impact on existing architecture, work processes, and systems; * Business and security requirements; * Methods to analyze network activity and network problems to discover and prevent systematic errors; * Methods to improve systems availability and performance to senior management; * Principles of coaching team members; * Strong knowledge of cloud computing and technologies; * Network security concepts, firewalls, and load balancers; * Implementation of cloud networking solutions; * Various network devices and services (e.g.: routers, switches, load balancers, VPN); * Functionality of network components and services within the release; * Network activity and logs problems; * Facility bandwidth requirements and system interdependencies; * Capacity planning models and load-balancing/ redundancy solutions; * Methods to document and resolve problems; * Disaster recovery and contingency plans; * Principles of contract management; * Enterprise IT standards; * Key metrics and KPIs. Ability to: * Participate in workstream planning process including inception, technical design, development, testing and delivery of network solutions; * Manage change requests, schedules, and reporting; * Review network schematics, diagrams, and other program documentation to assist with development and preparation of cost estimates; * Lead deployment of network solutions to release schedule; * Respond to, manage, and restore normal service operation to minimize impact on business operations; * Guide teams during the problem resolution process as needed; * Set up business continuity & disaster recovery requirements, methods and procedures based on established policies; * Collaborate in the development of network implementation requirements, acceptance criteria, and assists in generating Statements of Work (SOW); * Review vendor proposals for new hardware and software; * Determine requirements that impact on existing architecture, work processes, and systems; * Develop business and security requirements; * Analyze network activity and network problems to discover and prevent systematic errors; * Analyze reports and historical data to identify problems; * Improve systems availability and performance to senior management; * Coach team members; * Implement cloud networking solutions; * Configure, install and test various network devices and services (e.g.: routers, switches, load balancers, VPN); * Ensure client's expectations are met; * Monitor network activity and logs problems; * Review facility bandwidth requirements and system interdependencies; * Perform network adjustments; * Troubleshoot, diagnose and resolve high severity issues or problems; * Communicate status and document problems and resolutions for future reference; * Manage vendor contracts; * Track and monitor on key metrics and KPIs. * Participates in 24x7 on-call rotation.