Our client is a leading telecommunications provider that provides IT services, including digital, technology, consulting, and operations services.

Location: Airport Area

Duties:

• Support the team to operate managed service solution with incident management, problem management and change management
• Support the team to provide Tier2 technical support for managed service customer
• To liaise with internal department, vendor and customer for deliver managed service

Requirements:

• Degree / Higher Diploma holder in Computer Science, Computer Studies, Information Technology, Information System or related disciplines
• Minimum 5 years relevant experience in supporting managed service project or in-house IT support, or related disciplines
• Good technical knowledge in various brands of networking product and solution such as Cisco, Juniper, Fortinet, Huawei, etc.
• Holder of professional certifications such as CCNP is a must
• Familiar with ITIL IT Service Management framework
• Strong problem solving and analytical skills
• Good customer service and interpersonal skills
• Proficiency in spoken and written in both Chinese and English
• Team lead experience is nice to have