Job Title: Network engineer (L3, MS)

Location: Perth, WA.

Perm opportunity.

Onsite: Fully Onsite (all 5 days).

Job Overview:

This resource is responsible for proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.

The Managed Services Engineer (L3) - Network is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

Key Responsibilities:

• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
• Perform necessary checks, apply monitoring tools and respond to alerts
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assist in analyzing, assigning and escalating support calls
• Investigate third line support calls assigned and identify the root cause of incidents and problems
• Report and escalate issues to 3rd party vendors if necessary
• Provide onsite technical support to clients and provide field engineering services to clients
• Conduct monthly random review of incidents and service requests, analyze and recommend improvement in quality
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
• Proactively identify opportunities for work optimization including opportunities for automation of work
• Provide 3rd level technical support and guidance
• Develop and own monthly reporting capability within the Network space that demonstrates value to our customers.
• Proactively invest time in self-education and provided training to ensure a comprehensive and current understanding of our tools, processes and the people that support our customers and our business.

Required Skills and Qualifications:

• Experience in implementing, administering and troubleshooting network infrastructure devices, including routers, switches, wireless access points, controllers, WAN optimizers and monitoring applications.
• Strong knowledge and experience in Network Management including configuration and implementation.
• Proven experience in Data Centre maintenance.
• Strong Hands-on experience with Juniper products such as Junos OS, MX series routers, EX series switches, and Mist solutions.
• Strong hands-on experience with Cisco ASR, ISR, Catalyst, Nexus. Desirable
• Data Center Networks
• Cisco DNA-Center
• SD-WAN • Network Automation
• Bachelor’s degree in IT, Network Engineering or a related discipline
• JNCIA, JNCIS, JNCIP, JNCIE, Mist-AI
• CCNP/CCIE
• ITIL Foundation certification v3 / v4
• Operating System Certifications: MCSA/MCSE/RHCE

Any questions, please reach out to me at [email protected]