Job Summary

The Tier 3 Network Engineer will serve as a senior technical resource within our engineering team, responsible for the design, implementation, and advanced troubleshooting of complex network solutions. This individual must have extensive hands-on experience with Fortinet, Palo Alto, and Cisco/Meraki technologies, and be comfortable interfacing directly with both technical teams and executive leadership (including C-level stakeholders).

Key Responsibilities

• Design and implement secure, scalable, and resilient network solutions using Fortinet, Palo Alto, and Cisco/Meraki platforms.
• Act as an escalation point for complex network issues escalated from Tier 1, Tier 2, and Tier 3 Support.
• Provide expert troubleshooting for a wide range of network environments including firewalls, VPNs, SD-WAN, switching, and wireless networks.
• Perform network assessments, capacity planning, and performance optimization.
• Develop and document network architecture and detailed implementation plans.
• Collaborate with project managers and client stakeholders, including presenting technical solutions to C-Suite executives in a clear, business-oriented manner.
• Participate in on-call rotation and respond to critical incidents as needed.
  
  
  

KEY COMPETENCIES

Service Request Resolution

• Ability to resolve incoming service requests efficiently and effectively, ensuring minimal mistakes and high customer satisfaction.
  
  
  

Technical Coaching

• Providing technical direction and guidance to junior engineers and assist in internal knowledge sharing.
  
  
  

Collaboration

• Works well with peers, Lead, and Manager to improve team processes and technical performance.
  
  
  

Qualifications

Required:

• 7+ years of experience in network engineering roles, preferably in an MSP or service provider environment.
• Strong expertise in Fortinet (FortiGate, FortiSwitch, FortiAP, FortiManager, FortiAnalyzer), Palo Alto Networks (NGFW, Panorama, Prisma, Strata), and Cisco/Meraki (ASA, ASR, MX, MR, MS).
• Experience designing and deploying secure network solutions for SMBs and mid-market enterprises.
• Strong understanding of TCP/IP, routing protocols (OSPF, BGP, EIGRP), VLANs, VPNs, NAT, and firewalls.
• Experience with SD-WAN, cloud networking (Azure/AWS), and multi-site deployments.
• Proven ability to diagnose and resolve high-impact network issues efficiently.
• Excellent communication and interpersonal skills; able to translate technical jargon for business audiences.
• Comfortable presenting technical solutions and strategy to C-level executives.
  
  
  

Preferred:

• Relevant certifications (e.g., Fortinet NSE4+, PCNSE, CCNP, Meraki CMNA/ECMS).
  
  
  

WORK ENVIRONMENT + BENEFITS

• Netrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportive team culture. We invest in our people by providing comprehensive benefits, including:
• Competitive salary and bonus structure.
• Comprehensive benefits package
• Wellness programs and professional development opportunities.
  
  
  

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.