Senior Network Engineer

Key Responsibilities

• Monitor and manage LAN/WAN networks, ensuring connectivity between all data centers, sites, and extranets within the APAC region.
• Support and oversee the implementation of SD-WAN, routers, switches, and wireless controllers throughout infrastructure projects.
• Manage relationships with external vendors, including carriers, for ongoing project requirements.
• Serve as the escalation point for all network operations issues within the organization.
• Identify and implement solutions to resolve incidents in accordance with service level agreements.
• Provide technical support to domain teams, market teams, and other users.
• Maintain up-to-date documentation of network assets, patch information, network diagrams, and operational processes for the platform.

Preferred Qualifications

• CCNA or equivalent certification; CCNP/CCIE is a plus.

Work Experience

• 5+ years of experience in supporting network infrastructure; experience in the luxury or retail industry is a plus.
• 3+ years of experience with Telco/SI/vendor environments.
• Strong background in network administration and revamp projects, including wireless networks, LAN, WAN, and VPN.
• Experience with cloud networking and SD-WAN design and deployment is a plus.
• Robust troubleshooting and problem-solving skills with the ability to quickly diagnose and resolve complex network issues.
• Excellent communication and collaboration skills, with the ability to work effectively across diverse cultures and languages.
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.

Functional/Technical Expertise

• In-depth knowledge of network protocols, including TCP/IP, DNS, DHCP, and HTTP.
• Technical expertise in VPN gateways, intrusion detection/protection systems, wireless controllers, access points, routers, switches, proxies, firewalls, and load balancers in multi-vendor environments (e.g., Cisco, Fortinet, Palo Alto, F5).
• Experience in network operations, support, and troubleshooting.
• Capability to design, implement, and administer network infrastructure devices.
• Familiarity with unified communications tools and mobile telephony solutions is a plus.
• Knowledge of various network management tools, including network monitoring software, configuration management software, and network performance analysis tools.

Required Competencies

• Organized, self-motivated, and enthusiastic with a proactive attitude.
• Strong analytical and problem-solving skills.
• Team player with excellent communication skills.
• Quick learner, adaptable to new technology trends.
• Proficient in both written and spoken Chinese and English.