Job Responsibilities

• 24x7 Remote Network Monitoring & Management.
• Own the networking issues connecting and supporting the corporate and shared network environment.
• Drive critical issue resolution/Break-Fix for P1/P2 issues.
• Coordinate and work with the external vendors for various operational issues and projects.
• Provide hardware support & maintenance for all networking components.
• Manage existing and new networking solutions, including monitoring the network stability and uptime.
• Handle various projects related to site expansion, Hardware Refresh, Technology refresh as required.
• Handle escalated issues from L1/L2 team and provide timely resolution.
• Responding and documenting outages and circuits down through incident reporting.
• Identify corrective actions for critical incidents and drive them to closure to ensure stability through Problem management process.
• Interact with various internal users in evaluating the needs and building a right solution to meet the requirements.
• Documentation and change control.
• Mentor junior team members and provide guidance in various change tasks.
• Monitor event logs and services to be proactive in identifying potential issues.
• Attend scheduled network change calls impacting the network availability.
• Shift Handover and Shift Updates.

Job Requirements:

• Bachelor's Degree in Information Technology or relevant fields.
• Must have CCNP Data Center Certification and/or CCIE Certification.
• More than 10 years of working experience in Network.
• Experience with Arista or CISCO Spine Leaf Architecture.
• Experience with Network Virtualization; such as VXLAN, VNI, VTEP.
• Experience with Software-Defined Networking (SDN); such as Cisco ACI, APIC.
• Experience with Network Infrastructure; such as Cisco Nexus Series - 9000, 7000, 5000, 2000 and Cisco Catalyst Series - 65xx, 35xx, 45xx.
• Comfortable to be based at client office.
• Ability to prioritize tasks and manage time effectively to handle multiple requests.
• Understanding and addressing user concerns with empathy and patience.
• Ability to work collaboratively with other IT professionals and departments.
• Flexibility to adapt to changing technologies and user needs.