Manage the Channel Operations effectiveness of China. Research and extract valuable information from internal and external data sources to explain historical, current and future China channel performance including sales/dealer achievement rate, hospital sales and inventory level. Determine the best data warehouse structure and analytical models and approaches to present those information to business and functional team.
You will make an impact by...
Directs the development of company channels operations programs. These activities may include planning, developing, and implementing programs for distributors, reseller, and channel operations.
Identify risk, develop and lead in the implementation of channel operations strategies which include negotiations with internal and external parties
Manage activities with the accountability for successful completion of all deliverables. Identify risk, develop mitigation strategies, alternative solutions, resolve issues, action item follow up, etc. in collaboration with cross functional and/or matrix teams
Manage and oversee the work of Channel Operations team within own function and may indirectly manage cross functional or matrix teams as appropriate. Develop a robust talent development plan in alignment with functional growth strategies of the department
Advice and influence business functions through the use of channel intelligence analysis and channel KPI updates
Other incidental duties
What you'll need (Required):
Bachelor's Degree in in related field Demonstrated track record in people management Required
Master's Degree or equivalent in in related field Experience working in a regulated industry Preferred
Proven expertise in Microsoft Office Suite and related tools and systems e.g. sales force.com
Excellent problem-solving, organizational, analytical and critical thinking skills including high discretion/judgment in decision making
Good presentation skills
Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
Expert understanding of channel operations procedures while addressing issues with impact beyond own team based on knowledge of related disciplines
Expert understanding of related aspects of channel operations processes and/or systems e.g. sales force.com
Knowledge of financial mechanism that relates to channel operations
Expert in medical device policies related to channel operations area
Demonstrated ability to manage assigned team and provide coaching and feedback, including responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee relations
Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value of channel operations to the business
Strict attention to detail
Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
Ability to work and excel within a fast paced, dynamic, and constantly changing work environment
Frequently interacts with customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company; often leads a cooperative effort among members of a project team
Participate and present at meetings with internal and external representatives
Resolve operational and scheduling issues
Dedicated to quality client service and pro-active and responsive to client needs.
Develop peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness.
Develop relationships and leverage them to influence change
Support and solicit input from team members at all levels within the organization
Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
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