The Senior Key Account & Operations Manager will be responsible for overseeing key client relationships and managing large-scale transportation operations across the European market. This role requires a leader who can drive operational efficiencies and optimize transportation networks. The ideal candidate will have extensive experience in transportation logistics, key account management, and data-driven decision-making. This position is based in Portugal and requires strong coordination with clients, bus operators, and internal teams across multiple countries.

Key Account Management:

• Serve as the primary strategic partner for high-value clients across Europe, fostering long-term relationships and ensuring their business needs are met.
• Develop and implement account strategies that drive growth, enhance service quality, and optimize transportation solutions.
• Proactively communicate market trends, regulatory updates, and service innovations to clients, positioning the company as a trusted industry leader.
• Conduct in-depth data analysis and present comprehensive performance reports, including KPIs, service improvements, and cost optimizations.
• Partner with clients to develop and execute expansion strategies, including new route launches and service modifications.
  
  
  

Operations Management:

• Oversee key clients' transportation networks, ensuring efficient service delivery, cost management, and operational excellence.
• Design and implement strategies for optimizing fleet performance, minimizing delays, and enhancing customer satisfaction.
• Utilize advanced analytics and forecasting models to monitor route performance, identify trends, and implement data-driven solutions.
• Ensure adherence to European transportation regulations, industry best practices, and internal operational policies.
• Establish and refine standard operating procedures (SOPs) and service level agreements (SLAs) to enhance accountability and efficiency.
  
  
  

Bus Operator Coordination:

• Act as the senior liaison between bus operators, internal teams, and clients to ensure seamless transportation services.
• Develop and maintain strategic partnerships with transportation providers across multiple European regions, ensuring reliability and service quality.
• Drive initiatives for operator performance improvement, including training programs, process enhancements, and technology adoption.
  
  
  

Requirements:

• Bachelor’s or Master’s degree in Business Administration, Logistics, Operations Management, or a related field.
• MBA is a plus.
• 5+ years of experience in transportation operations, logistics, or key account management, preferably within the European market.
• Proven track record of managing large-scale transportation networks and optimizing service delivery.
• Strong understanding of European transportation regulations, market dynamics, and industry trends.
• Fluency in English
• Willingness to travel across Europe as needed to meet clients, oversee operations, and strengthen partnerships.
• Availability to support clients across multiple time zones and handle critical incidents outside regular business hours.
  
  
  

Skills:

• Exceptional communication, negotiation, and stakeholder management skills.
• Advanced analytical and problem-solving abilities with a data-driven mindset.
• High proficiency in Microsoft Office Suite, Power BI, Google Workspace, and transportation management systems.
• Strong leadership and team collaboration capabilities, with the ability to influence decision-making at all levels.
• Strategic thinking with a focus on continuous improvement and operational excellence.