Responsibilities

Key Responsibilities Infrastructure & Asset Management Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software Maintain server room operations: HVAC, power, racks, and physical/virtual infrastructure (Hyper-V clusters, Storage QoS, PowerShell automation) Administer Microsoft 365, Jira, Confluence, Slack, and other business-critical systems Operations & Technical Support Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS) Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack) Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus) Employee Lifecycle & Security Automate onboarding/offboarding workflows (account provisioning, access controls) Partner with HR/InfoSec to enforce IAM policies and compliance standards Continuous Improvement Develop IT operational playbooks and knowledge base documentation Optimize vendor management for procurement and SLAs Work Location: US-California-Los Angeles

Requirements

What You Bring Required: 7+ years in IT operations/systems engineering Gaming studio IT experience Expertise in: ✔ Hyper-V virtualization & PowerShell automation ✔ ITSM platforms (ServiceNow/Jira/Slack) ✔ Windows/macOS administration & networking ✔ Scripting (Python/PowerShell) ITIL v4 certification (preferred) Strong problem-solving and cross-functional collaboration skills Bonus Qualifications: Cloud platforms (AWS/Azure) Observability tools (Elasticsearch, Grafana, Prometheus)