We’re seeking an experienced IT professional with a strong background in Managed Services to join our team. The Senior Help Desk Engineer (MSP) will be joining a growing Managed and Cloud Services Provider supporting high-profile clients in Southern California and beyond.

In this full-time role, you’ll work onsite with one of our largest clients (Orange, CA), providing high-level support, project assistance, and technical leadership across a variety of modern IT platforms including Microsoft 365, Windows Servers, Azure, networking, voice systems, and more.

Day to Day:

• Provide proactive maintenance, monitoring, and high-level technical support across critical data platforms and end-user environments.
• Assist with IT project planning, resource estimation, and technical recommendations.
• Troubleshoot and resolve system, server, network, and user issues with minimal downtime.
• Deploy, optimize, and manage enterprise-class systems and networks.
• Administer and support Microsoft 365, Azure cloud services, Windows Servers, LAN/WAN, VoIP, and remote management tools.
• Document technical solutions, escalate as needed, and contribute to ongoing process improvement initiatives.

Requirements:

• 3+ years’ experience supporting IT in a Managed Services environment.
• Certification in at least one relevant IT discipline (Microsoft, CompTIA, Cisco, etc.).
• Windows Server administration, Active Directory, Group Policy, DNS, DHCP
• Microsoft 365 tenant management (licensing, Azure, ADFS, security)
• VMware or other virtualization platforms
• LAN/WAN networking — troubleshooting routers, switches, firewalls, VPNs
• VoIP/PBX system administration (such as RingCentral)
• Strong problem-solving skills, self-motivation, and customer service orientation.
• Valid California Driver’s License and ability to lift equipment up to 50 lbs.
• Excellent written and verbal communication skills.

Benefits:

• 100% covered Health, Dental, and Vision Insurance
• 401(k) with 3% match
• Annual Bonus (6% - 10% of base salary)
• PTO + Paid Holidays
• Certification Reimbursement
• Weekly Paid Training
• Merit increases every 6 months (dependent on performance)