Role Purpose

This position ensures the seamless oversight of all contractor activities and requires participation in a shared on-call rotation to provide emergency response coverage.

Key Responsibilities

• Support the maintenance and repair of data centre infrastructure in alignment with standards.
• Maintain up-to-date site technical documentation and as-built drawings.
• Foster professional relationships with vendors.
• Collaborate with Engineering to support capital improvement projects.
• Execute assigned tasks as part of a project team.
• Respond promptly to internal and external work requests, delivering high levels of support.
• Recommend improvements to building systems to enhance operational integrity and energy efficiency.
• Ensure 24/7 availability and uptime of all mission-critical infrastructure.
• Conduct daily rounds to ensure site integrity.
• Monitor building management systems and other automated tools to ensure operational efficiencies and compliance with SLAs.
• Ensure compliance with various industry data centre accreditations.
• Implement written methods of procedures (MOPs) effectively.
• Troubleshoot and identify the root cause of problems.
• Verify customer installation activities.
• Provide technical support to Sales, customers, and other stakeholders.

Experience & Qualifications

• Associate’s degree in a technical field or 5+ years of experience in a data centre environment.
• Certification in Facilities Management or equivalent is preferred.
• Electrical License or other credentials may be required based on location.
• Extensive operational knowledge of electrical distribution systems.
• Experience with data centre critical infrastructure equipment.
• Self-starter with strong problem-solving skills and minimal supervision required.
• Excellent organisational and communication skills.
• Ability to work with multiple vendors and maintain facilities-related documentation.
• Proficiency with Office products, ticketing systems, computer-aided design, and other applications.
• Familiarity with local/national regulatory codes, guidelines, and permit processes.