Job Summary:
We are seeking a motivated and skilled ServiceNow Developer/Admin with over 2 years of experience in ServiceNow development. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently as well as in a team environment.
Key Responsibilities:
ServiceNow Development: Design, develop, and implement ServiceNow solutions including custom applications, workflows, and integrations.
Administration: Manage and maintain the ServiceNow platform, including configuring modules, implementing upgrades, and ensuring optimal performance.
Technical Support: Provide day-to-day technical support and troubleshooting for ServiceNow issues.
Collaboration: Work closely with business analysts, project managers, and other developers to ensure successful project delivery.
Documentation: Create and maintain comprehensive documentation for all ServiceNow processes and customizations.
Continuous Improvement: Stay updated on ServiceNow best practices and latest features, continuously improving the platform's functionality.
Technical Skills:
2+ years of hands-on experience with ServiceNow, demonstrating expertise in configuration, customization, and administration of the ESM platform.
Manage and maintain the ServiceNow platform, including user administration, security, and data integrity.
Develop and implement new ServiceNow applications and integrations with other enterprise systems.
Solve issues and ensure timely resolution of incidents and problems related to the ServiceNow platform.
Design and implement workflows and automation to streamline processes and improve efficiency.
Create and maintain Automated Test Frameworks (ATFs).
Develop and maintain client scripts, business rules, UI policies, UI actions, script includes, ACLs, and data policies.
Create and maintain catalog items, including associated workflows and user interface components.
Build and handle integrations with other systems using REST, SOAP, and other integration methods.
Manage and deploy update sets across multiple instances, ensuring accurate version control and environment management.
Configure and maintain email notifications, inbound actions, and event management.
Monitor system performance and optimize as necessary to ensure high availability and reliability.
Create and maintain detailed documentation of configurations, customizations, and procedures.
Adhere to industry best practices for coding standards, change management, and performance optimization.
Provide training and support to end-users and stakeholders to ensure effective use of the ServiceNow platform.
Keep up to date with the latest developments and features in the ServiceNow ecosystem.
Preferred Qualifications:
Experience With ServiceNow ITSM, ITOM, ITBM, And Other Modules.
Knowledge of Agile methodologies and experience working in Agile teams.
Experience with performance tuning and optimization of the ServiceNow platform.
Excellent problem-solving and analytical skills.
Hold a qualification of an ITIL Foundation Certificate.
Education and Professional Skills:
Bachelor’s degree or equivalent experience in Computer Science, Information Technology, or a related field.
Are a certified ServiceNow System Administrator.
Are a certified ServiceNow Application Developer.
Additional ServiceNow certifications (like Certified Implementation Specialist) are a plus.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.