Tradeweb's Business Technology is responsible for the global strategy, engineering and support for all desktop, telephony, AV, remote access, mobility and teamwork technologies. The team is aligned with core businesses across the firm, provides global technology solutions that back Tradeweb’s business operations and enables various business and technology teams to deliver top tier customer engagement and support through an ITSM/CSM platform. The role supports a highly fast paced customer based that is heavily reliant on technology to compete in an extremely volatile business. The Senior End User Support Tech will be passionate about global endpoint management and support.

Job Responsibilities

• Excellent troubleshooting skills across all areas of technology, including desktops, telephony, AV, teamwork, messaging, remote access and mobility
• Provide white-glove, VIP support of all executives, senior leadership and global end users
• Provide outstanding client experience and strengthen relationships across the global organization
• Troubleshoot reported issues and complete assigned tasks according to SLA in ServiceNow
• Provide on-site support of physical desktops, hardware, peripherals, printers, etc
• Support virtual infrastructure platforms, VDI, Citrix, VMware Horizon, virtual desktops
• Support remote endpoints such as laptops, building and certifying OS, VPN infrastructure
• Support MFA and SSO integrations, Okta, Azure, RSA
• Support MDM solutions, Blackberry Work, etc
• Support various teamwork and messaging technologies, Zoom, Teams, WebEx, Symphony
• Coordinating SCCM, Active Directory, group policy, Appsense, file management
• Managing and coordinating patching processes and best practices for Windows, Office, third party applications across virtual, physical and mobile endpoints
• Installation of hardware, software applications, security updates, service packs, etc.
• Focus on building automation into reoccurring processes and problems
• Testing and certifying hardware and software technologies
• Understanding of networking principles, practices and technologies, TCP/IP, DNS, WINS, DHCP
• Build metrics, monitoring and system reports for a higher level of information, i.e., trends analysis and management of the “health” of environment
• Provide documentation and update internal knowledgebase articles
• Follow IT organizational change governance & process
• Effectively communicate and establish trust with team members, partners and interface groups using a variety of techniques and partnership, from initiation to close.
• Collaborate with colleagues across the global organization to implement change through structured change management process
• Resolve complex issues and conflicts
• This position may have responsibilities related to Dealerweb’s compliance with SEC Regulation SCI. This requires the person in this role to understand and stay in sync with the requirements of Regulation SCI relevant to his or her position, as well as Dealerweb’s policies and procedures.
  
  

Qualifications

• 5+ years desktop support / engineering experience
• Solid grasp of the requirements of supporting Financial Markets Businesses
• Knowledge of principles of Service Management (Support and Delivery)
• Knowledge and understanding of systems life cycles
• Solid grounding in all areas of Infrastructure Technology and Engineering
• Excellent verbal and written communication skills
  
  

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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