Your Role

• Serve as subject matter expert for distributed application systems that reside in hybrid cloud platforms.
• Champion and drive operational improvements using insights from metrics and customer feedback.
• Lead incident response and post-incident reviews.
• Communicates complex topics with development teams to investigate and document issues and leads internal team to develop solutions to mitigate them
• Manage and maintain enterprise applications and cloud-based systems using tools and frameworks designed for secure and scalable in-house deployments.
• Monitor and optimize the health and performance of applications and platforms.
• Debug problems reported by partners and end-users using in-depth log analysis and stack traces.
• Create comprehensive documentation for operational procedures and environment setup.
• Eliminate operational toil through automation or process improvements.
• Be a member of a 24x7 shifting rotation.

Your Qualifications

• Bachelor’s degree in any Information Technology or Engineering course.
• Demonstrated ability in supporting critical production services and improving operations through automations and process enhancements.
• Subject Matter Expert on the following subjects: Platform as a Service support, Distributed Systems and Microservices particularly on the fields of hosted services such as Content Delivery, Messaging, API gateways and proxies.
• Strong communication skills, both written and verbal.
• At least 5 years’ experience working with the following:
• Linux Administration: RHEL, CentOS, or other Unix-like systems
• Server and Infrastructure Troubleshooting: Hardware and OS Configuration
• Logging and monitoring: Splunk, Grafana, Prometheus
• Container Orchestration: Docker, Kubernetes
• Incident management: PagerDuty, ServiceNow
• Data serialization formats and structured systems: APIs, JSON, YAML
• At least 3 years’ experience working with the following:
• Distributed Application Support: Experience in supporting several applications running in microservices implementation.
• Version Management and CICD: Git, Spinnaker
• Infrastructure Config Management: Puppet, Ansible, Salt

Plus Points

• Relevant certifications in any of the key skills (e.g. CKA or CKAD certified).