Job Description

Why IIDE:

IIDE is Asia’s most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape.

About The Role

As the Senior Associate - Program Management, Student Success (PG Programs) for our flagship 11-month offline Postgraduate Program in Digital Marketing, you will play a crucial role in overseeing program delivery and ensuring exceptional student experiences. This leadership role requires managing end-to-end program operations, enhancing student satisfaction, and driving operational excellence while leading a dynamic team.

What You'll Do

Program Oversight:

• Supervise the seamless delivery of the 11-month PG program, ensuring all milestones, from onboarding to graduation, are met with excellence.
• Own the entire student lifecycle, focusing on engagement, retention, and satisfaction throughout the program.
• Monitor and improve CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), driving efforts to achieve and maintain high benchmarks.
  
  

Escalation And Issue Management

• Manage and resolve escalations effectively, providing timely solutions to student/trainer concerns.
• Delegate and monitor daily tasks among team members, ensuring they align with organizational goals and program standards.
  
  

Team Leadership

• Mentor & Work alongside a team of 3-5 professionals, ensuring smooth operations and fostering a culture of collaboration and accountability.
• Collaborate with academic teams to schedule trainers and manage faculty resources efficiently while adhering to budget constraints.
  
  

Academic Event Management

• Plan and oversee key program events such as orientation, project presentations, internships, co-curricular activities, and convocation, ensuring they run smoothly and meet objectives.
• Maintain a balance between internal and external faculty while adhering to quality standards and cost considerations.
  
  

Process And Operational Efficiency

• Define and streamline workflows for program delivery, ensuring optimal outcomes for students and trainers.
• Leverage tools and systems, including ticketing software, to manage queries and processes effectively.
  
  

Data-Driven Insights

• Continuously monitor attendance, assignment submissions, internships, placement data, and retention trends to identify areas of improvement.
• Utilize data to generate actionable insights and implement strategies that enhance student success and program effectiveness.
  
  

Industry Engagement

• Reach out to industry professionals for guest sessions via LinkedIn, enhancing the learning experience.
• Provide ongoing support to trainers, addressing course delivery-related queries.
  
  

Career Development Assistant

• Assist students in resume building, interview preparation, and job search strategies.
• Offer guidance to help students achieve their career aspirations.
• Work with students to identify their strengths and interests.
  
  

Stakeholder Collaboration

• Work closely with cross-functional teams, including admissions, placement, and academic leadership, to align efforts and optimise outcomes.
• Partner with placement teams to ensure high placement rates and positive career outcomes for students.
  
  

Additional Duties

• Take on other responsibilities within the broad scope of program management as directed by senior management.
  
  

Must-Have

Who You Are:

• 4-6 years of professional experience in a student-facing role, preferably within education or ed-tech.
• Proven leadership experience in managing teams of 3-5 members with demonstrated success in achieving collective goals.
• Strong analytical skills and a problem-solving mindset, with a track record of driving innovative solutions.
• Exceptional communication skills with the ability to manage multiple stakeholders effectively.
• Ability to thrive in high-pressure environments while maintaining a positive and energetic attitude.
  
  

Should Have

• Proficiency in using ticketing software and other operational tools for efficient query and process management.
• Experience in process optimization and implementing strategies to enhance operational efficiency.
  
  

Nice To Have

• Certifications or training related to education management, leadership, or process improvement.
• Additional skills or experience that add value to program delivery and student success.
  
  

Compensation And Details

• Designation: Senior Associate - Program Management, Student Success (PG Programs).
• Compensation: As per company standards
• Experience: Minimum 4-6 years.
• Age: 25–35 years.
  
  

Requirements

Who You Are: Qualifications: 7-10 years of experience in student-facing or customer service roles. Preferred age range: 32-40 years. Proven leadership experience in ed-tech or student-centric environments. Successful track record of managing teams of 10-15 individuals. Strong analytical problem-solving skills with a vibrant and optimistic mindset. Demonstrated ability to handle challenging situations and ensure an exceptional student experience. Should Have: Experience in implementing process efficiencies and automation in educational settings. Familiarity with student retention strategies and academic event management. Effective collaboration with cross-functional teams. Nice to Have: Experience in digital marketing education or related fields. Advanced problem-solving skills with a focus on innovative solutions. Additional certifications or training in student management or educational leadership.