Why IIDE:

IIDE is Asia’s most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape.

About the Role:

As the Senior Associate - Program Management, Student Success (PG Programs) for our flagship 11-month offline Postgraduate Program in Digital Marketing, you will play a crucial role in overseeing program delivery and ensuring exceptional student experiences. This leadership role requires managing end-to-end program operations, enhancing student satisfaction, and driving operational excellence while leading a dynamic team.

What You'll Do:


Program Oversight:

• Supervise the seamless delivery of the 11-month PG program, ensuring all milestones, from onboarding to graduation, are met with excellence.
  

• Own the entire student lifecycle, focusing on engagement, retention, and satisfaction throughout the program.
  

• Monitor and improve CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), driving efforts to achieve and maintain high benchmarks.
  

Escalation and Issue Management:

• Manage and resolve escalations effectively, providing timely solutions to student/trainer concerns.
  

• Delegate and monitor daily tasks among team members, ensuring they align with organizational goals and program standards.
  

Team Leadership:

• Mentor & Work alongside a team of 3-5 professionals, ensuring smooth operations and fostering a culture of collaboration and accountability.
  

• Collaborate with academic teams to schedule trainers and manage faculty resources efficiently while adhering to budget constraints.
  

Academic Event Management:

• Plan and oversee key program events such as orientation, project presentations, internships, co-curricular activities, and convocation, ensuring they run smoothly and meet objectives.
  

• Maintain a balance between internal and external faculty while adhering to quality standards and cost considerations.
  

Process and Operational Efficiency:

• Define and streamline workflows for program delivery, ensuring optimal outcomes for students and trainers.
  

• Leverage tools and systems, including ticketing software, to manage queries and processes effectively.
  

Data-Driven Insights:

• Continuously monitor attendance, assignment submissions, internships, placement data, and retention trends to identify areas of improvement.
  

• Utilize data to generate actionable insights and implement strategies that enhance student success and program effectiveness.
  

Industry Engagement

• Reach out to industry professionals for guest sessions via LinkedIn, enhancing the learning experience.
  

• Provide ongoing support to trainers, addressing course delivery-related queries.
  

Career Development Assistant

• Assist students in resume building, interview preparation, and job search strategies.
  

• Offer guidance to help students achieve their career aspirations.
  

• Work with students to identify their strengths and interests.
  

Stakeholder Collaboration:

• Work closely with cross-functional teams, including admissions, placement, and academic leadership, to align efforts and optimise outcomes.
  

• Partner with placement teams to ensure high placement rates and positive career outcomes for students.
  

Additional Duties:

• Take on other responsibilities within the broad scope of program management as directed by senior management.
  

Who You Are:


Must-Have:

• 4-6 years of professional experience in a student-facing role, preferably within education or ed-tech.
  

• Proven leadership experience in managing teams of 3-5 members with demonstrated success in achieving collective goals.
  

• Strong analytical skills and a problem-solving mindset, with a track record of driving innovative solutions.
  

• Exceptional communication skills with the ability to manage multiple stakeholders effectively.
  

• Ability to thrive in high-pressure environments while maintaining a positive and energetic attitude.
  

Should Have:

• Proficiency in using ticketing software and other operational tools for efficient query and process management.
  

• Experience in process optimization and implementing strategies to enhance operational efficiency.
  

Nice to Have:

• Certifications or training related to education management, leadership, or process improvement.
  

• Additional skills or experience that add value to program delivery and student success.
  

Compensation and Details:

• Designation: Senior Associate - Program Management, Student Success (PG Programs).
  

• Compensation: As per company standards
  

• Experience: Minimum 4-6 years.
  

• Age: 25-35 years.