Senior Application Support Engineer

Job Type: Full-time, direct-hire

Location: Glendale, AZ

Remote options: Onsite 3 days per week and remote 2 days per week (after 6 months)

Salary Hiring Range: $97,900 - $137,000 Annually

Work Authorization: No C2C or 3rd party recruiters. Must be a US citizen or have a permanent green card/resident card.

Please note: This is NOT a desktop/help desk/service desk, or systems administrator role. Applicants MUST have specific software development and application support experience that aligns with the qualifications and responsibilities below.This position’s responsibilities will be about 90% focused on application support and 10% focused on application development tasks for integrating 3rd party software.

Benefits:

• Medical (EPO, PPO, or High Deductible Health Plan/HDHP with HSA-Health Savings Account)
• Dental Basic (Basic or High with orthodontic coverage for adults and children)
• UHC Vision plan
• Medical/Dependent Flexible Spending Accounts (FSA)
• Basic Life Insurance 1X salary plus option for supplemental insurance
• Arizona State Retirement System (ASRS) plan with employer contribution
• 12 paid holidays
• Vacation and sick-time accrual

Job Summary

Responsible for analyzing customer needs and designing, developing, testing, installing, and integrating software systems to meet business needs. Configures and customizes both on-premise and SaaS applications. Responsible for monitoring the effectiveness of systems and troubleshooting any issues that surface, requiring advanced technical skills to resolve. May lead, coordinate, advise, and direct other Engineers and Systems Analysts in routine system support analysis, development, and design.

Minimum Qualifications/Special Requirements/Success Factors

• Bachelor's Degree in Computer Science, Management Information Systems, Computer Engineering or a related field
• Strong experience in supporting financial systems (accounting/finance) required.
• 6+ years of experience in development, design, implementation, and application support
• 5+ years of software development experience and proficiency in .NET Framework and C#
• Strong API consumption experience
• Strong DevOps and CI/CD experience
• Relational Databases and SQL
• Implementing, maintaining, and supporting third party systems

Job Responsibilities

• Provides technical support for all 3rd-party applications within the organization.
• Collaborate with vendors to resolve technical issues and install patches/hotfixes.
• Integrates multiple systems utilizing different communication protocols and gateways. Develops or consumes APIs as necessary.
• Deploys and manages systems in both on premise and cloud hosted environments.
• Enhances applications by identifying opportunities for improvement, making recommendations, designing, developing, and implementing systems.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Plans and implements systems automation as required for better efficiency.
• Collaborates with other professionals to ensure high-quality deliverables within organization guidelines, policies, and procedures.
• Develops and maintains documentation for supported applications, processes, and developed code.
• Participates in change control process and completes change requests.
• Provided on-call support during non-business hours.