该职位来源于猎聘 What you'll do: Analyze and resolve customer messages by means of knowledge databases and/or verifying customizing entries or hardware parameters. Provide recommendations for improvement regarding Product and Support process to Development Support. Provide consulting for customers on procedural issues and queries. Share knowledge with the team. Maintain Technical Knowledge Database.

What you bring: We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

EDUCATION Second year of Master Student candidates which can meet 4 days full time per week and can last for at least six months. No specific requirements about major, in IT, engineering, science and other relevant disciplines are preferable

SKILLS Sound language skills in both Japanese and English languages. Excellent interpersonal and communication skills (oral/written). Good knowledge in computer network, cloud computing and mobile technologies etc. will be a plus. Good knowledge in Business Application is a plus.

MINDSETS Strong customer and quality focus Good team player

Proactive work attitude to drive project/task from start to completion Demonstrated problem solving/analytical skills Willing to learn new knowledge and take challenging tasks Able to handle multiple tasks in parallel Self-motivated and goal achiever without close supervision High level of mental maturity

WORK EXPERIENCE Not required Previous internship or working experience on a customer facing position is a plus.