JOB PROFILE – Salesforce Service Cloud Developer

As the Salesforce Service Cloud Developer, you will implement client projects and contribute to the overall Salesforce CoE.The ideal candidate will be Salesforce Service Cloud certified with numerous enterprise project deployments. You will bridge and align business requirements and technical solutions. Your experience covers a strong knowledge of Salesforce, and business acumen, processes, agile methodology, data management and effectively produce solutions to meet client goals.

SPECIFIC RESPONSIBILITIES

• Develop customized solutions within the Salesforce platform for Business.
• Design code and test features within the Salesforce platform amongst other software features to support Client for Business projects.
• Experience of working on Service Cloud features, e.g. Case Management, Contact Center tools (Genesys or Amazon Service Voice or similar), Knowledge Management, working on Service cloud console App.
• Experience on working on data migrations.
• Good to have experience on latest Einstein capabilities.
• Meet and exceed delivery timelines and development goals that align with sprints and release deployments.
• Test the stability and functionality of all features that impact on the Salesforce platform.
• Troubleshoot root cause and fix bugs/defects associated with the application.
• Maintaining the security and integrity of the SFDC application software.
• Coordinate with project managers and solutions architects to determine priorities for development work.
• Participate in daily Agile Sprint stand-ups weekly Sprint grooming sessions and coordinate deliverables with Release Management

Education / Knowledge:

• Bachelor of Science degree from a four-year college, university or equivalent.

Experience / Skill:

5+ years of Salesforce project implementation experience and 2+ years on Service Cloud

Certifications: Salesforce Service Cloud Consultant, Administration must have.

Other certifications are nice to have.

COMPETENCIES

Adaptability – Is able and willing to adapt to changing priorities and responsibilities. Able to adjust personal style to changing environment. Maintains focus and intensity and remains calm, optimistic and persistent, even under adversity.

Communication (Verbal and/or Written) - Able to clearly present information through the spoken and/or written word, influence or persuade others through oral presentation in positive or negative circumstances, listens well, able to write clearly in a variety of communication settings and styles.

Culture Alignment - Understands the Concentrix culture and actively promotes it through every action taken, and every decision made. Supports a culture that fosters high standards of professionalism and ethics, behaves in a fair, ethical, and respectful manner.

Organization and Planning - Anticipates needs, determines priorities and establishes the appropriate courses of action, set goals. Monitors performance towards goals and makes adjustments, as necessary, to facilitate goal attainment. Able to organize/schedule people or tasks, develops actions plans while being sensitive to time constraints and resources availability.

Job Knowledge - Knows, understands and appropriately applies the technical /soft skills, methods and processes required for the position. Is able to learn, retain and apply information to the job. Keeps current with new and/or updated program information, trends and developments in field.

Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.

Problem Solving - Systematically breaks apart complex problems and identifies the underlying causes. Identifies trends and sees causes and consequences. Generates a variety of alternative techniques or methods to resolve issues and/or solve problems.

Quality Orientation - The ability to complete work accurately and thoroughly, paying attention to the details of job responsibilities. Produces a minimum number of errors while completing work. Able to recognize errors in work in progress and make necessary real time corrections. Accurately checks processes and tasks and monitors the results of delegated tasks, assignments and projects.

Teamwork - The ability to work effectively with others to generate a positive, productive and informed work environment.Is united in the collective purpose.