About Jardine Service Centre Philippines (JSC)

Jardine Service Centre (JSC) Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office support to the business units of Jardine Group by administrating transactional and rule-based activities. We aim to deliver world-class services to our internal customers in a cost-efficient manner via process harmonization, application of state-of-the-art technologies, automation and process simplification.

At JSC we are scaling our technology capabilities in a broad array of different leading platforms. Our team is responsible for both application maintenance and development; delivering the technology and business solutions that will revolutionize how our various business units operate.

We are seeking a highly skilled Salesforce Developer with expertise in Service Cloud and Marketing Cloud, along with hands-on experience in AWS (Amazon Web Services) or AliCloud (Alibaba Cloud). The ideal candidate will have a strong background in Salesforce platform development, cloud integrations, and custom solution design. This role requires a deep understanding of Salesforce architecture, cloud computing, and the ability to deliver scalable, high-performance solutions that align with business objectives.

Responsibilities:

• Design, develop, and implement custom solutions on the Salesforce platform using Service Cloud and Marketing Cloud.
• Create and maintain custom objects, workflows, process builders, flows, and triggers to support business processes.
• Develop and optimize Apex classes, Lightning Web Components (LWC), and Visualforce pages.
• Integrate Salesforce with third-party applications and systems using APIs, middleware, and cloud platforms (AWS/AliCloud).
• Configure and customize Service Cloud to enhance customer support and case management processes.
• Implement omnichannel routing, live agent chat, and other Service Cloud features to improve customer experience.
• Develop and maintain knowledge articles, macros, and service console configurations.
• Design and execute email marketing campaigns, customer journeys, and automation using Marketing Cloud.
• Configure and manage data extensions, subscriber lists, and personalized content.
• Integrate Marketing Cloud with other Salesforce clouds and external systems for seamless data flow.
• Design and implement cloud-based solutions using AWS or AliCloud to enhance Salesforce functionality.
• Develop and maintain serverless functions (e.g., AWS Lambda, AliCloud Function Compute) for event-driven integrations.
• Manage cloud storage, databases, and data pipelines to support Salesforce data synchronization and analytics.
• Ensure secure and efficient data transfer between Salesforce and cloud platforms.
• Work closely with stakeholders to gather requirements, analyze business needs, and translate them into technical solutions.
• Provide technical guidance and mentorship to junior developers and team members.
• Troubleshoot and resolve issues related to Salesforce functionality, performance, and integrations.
• Ensure all solutions adhere to Salesforce best practices, security standards, and data governance policies.
• Stay updated on the latest Salesforce features, cloud technologies, and industry trends to recommend innovative solutions.
• Conduct code reviews and ensure high-quality deliverables.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 3+ years of hands-on experience as a Salesforce Developer.
• Proven experience with Service Cloud and Marketing Cloud implementations.
• Strong knowledge of Salesforce Lightning Platform, Apex, LWC, and Visualforce.
• Hands-on experience with AWS (e.g., Lambda, S3, EC2, RDS) or AliCloud (e.g., Function Compute, OSS, RDS).
• Experience with Salesforce integrations (REST/SOAP APIs, middleware tools like MuleSoft, etc.).
• Familiarity with Salesforce data tools (Data Loader, Workbench, etc.).
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Experience with Salesforce Einstein Analytics or Tableau CRM.
• Knowledge of Agile/Scrum methodologies.
• Familiarity with DevOps tools (e.g., Copado, Gearset) for Salesforce deployments.
• Experience with containerization (e.g., Docker, Kubernetes) and CI/CD pipelines preferred.

Certifications (Preferred):

• Salesforce Certified Platform Developer I/II.
• Salesforce Certified Service Cloud Consultant.
• Salesforce Certified Marketing Cloud Consultant.
• AWS Certified Solutions Architect or AliCloud Certified Professional.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At JSC, you can play a role in our business success. We understand that key to our success is our people, which is our foundation and priority. We invest in our people to ensure we have the right talent with the leadership and strategic skills the company needs for the future. We are an equal opportunity employer and do not discriminate on the grounds of sex, race, disability, family status or any other factors.