Job Title: Software Engineer (Salesforce Developer)

Role Overview:

We are looking for a top-notch Salesforce Developer to design world-class Salesforce applications for Service Cloud and/or Public Sector solutions. You will be responsible for gathering project requirements, analyzing project objectives/goals to create customer workflows, troubleshooting errors, and creating dynamic and scalable Salesforce applications that meet changing project needs.

Key Responsibilities:

1. Collaborating with stakeholders to validate business requirements.
2. Developing Apex classes and triggers to support business needs and custom user interface development.
3. Using Salesforce APIs to integrate with third-party systems and Whole-of-Government components/services.
4. Adhering to Salesforce best practices with proper documentation.

Qualifications and Experience Required:

1. Certified Salesforce Platform Developer.
2. Minimum of 5 years of Salesforce development experience, especially with Service Cloud.
3. Experience with Salesforce Public Sector Solutions will be a bonus.

Knowledge of Salesforce development and customization, including:

1. Apex development.
2. Visualforce page development.
3. Lightning components development.
4. Experience in third-party API and SFTP integrations.
5. Experience with data migration through other CRM tools (e.g., Data Loader), including experience with Curam DB2 (preferred).

Configuration Experience, including:

1. Hands-on configuration experience in administration setup (managing org, users, profiles, roles, security controls, data and support processes configuration).
2. Experience in designing custom objects, custom fields, picklists, page layouts, workflows, approval processes, validation rules, and flows.
3. Experience in report and dashboard configuration.
4. Experience with OmniStudio and Omniscript will be a bonus.

Required Personal Qualities:

1. Ability to work independently.
2. Strong problem-solving skills with the capacity to provide optimal solutions.
3. Effective communication with customers/business stakeholders and provide consultation on Salesforce solutions.
4. Ability to provide consultation on Salesforce solutions.