You will be responsible to gather project requirements, analyse project objective/goal to create customer workflows and troubleshoot errors, eventually to create dynamic and scalable Salesforce applications that meet the changing needs of the project.

Responsibilities:

• Collaborating with stakeholders to validate business requirements
• Developing Apex classes and triggers to support business needs and custom user interface development
• Using Salesforce APIs to integrate with third-party systems and Whole-of-Government components/services
• Adhering to Salesforce best practices with proper documentation

Qualifications:

• Certified Salesforce Platform Developer
• Minimum of 5 years of Salesforce development experience, especially with Service Cloud
• Experience with Salesforce Public Sector Solutions will be a bonus
• Knowledge of Salesforce development and customisation, including:
• Apex development
• Visualforce page development
• Lightning components development
• Experience in third-party API and SFTP integrations
• Experience with data migration through other CRM tools, e.g., data loader, including experience with Curam DB2 (preferred)
• Configuration Experience, including:
• Hands-on configuration experience in administration setup (managing org, users, profiles, roles, security controls, data and support processes configuration)
• Experience in designing custom objects, custom fields, picklists, page layouts, workflows, approval processes, validation rules and flows
• Experience in report and dashboard configuration
• Experience with OmniStudio and Omniscript will be a bonus

Required Personal Qualities:

• Ability to work independently
• Strong problem-solving skills with capacity to provide optimal solutions
• Effective communication with customers/business stakeholders and provide consultation on Salesforce solutions
• Ability to provide consultation on Salesforce solutions