About the Company:

Sakon (www.sakon.com) simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India.

Job Overview:

Total Exp- 5- 7 Years

Location: Pune, Maharashtra

Work-mode: Hybrid (2 days WFO)

Shift: 12:30 PM - 9:30 PM (Fixed)

About Role:

At Sakon, we're looking for a passionate Salesforce Administrator to become the backbone of our customer relationship management strategy. This isn't just about maintaining a system – it's about empowering our teams with the tools they need to deliver exceptional customer experiences and drive business growth.

Responsibilities:

As our Salesforce Champion, you'll:

• Architect and optimize our Salesforce ecosystem, including user management, security protocols, and permission structures
• Design and implement custom objects, fields, page layouts, and dynamic workflows that align with our business processes
• Create powerful reports and dashboards that transform data into actionable insights for leadership
• Ensure system integrity through regular maintenance, updates, and data quality initiatives
• Partner with cross-functional teams to translate business needs into elegant Salesforce solutions
• Empower users through personalized training, documentation, and responsive support
• Diagnose and resolve technical issues with speed and precision
• Lead the evaluation and implementation of new Salesforce features and AppExchange solutions
• Maintain comprehensive documentation of all system configurations and processes
• Orchestrate testing and deployment of enhancements across sandbox and production environments

Skills:

• 5-7 years of hands-on experience as a Salesforce Administrator
• Salesforce Administrator (ADM 201) and Advanced Administrator (ADM 211) certifications
• Deep expertise across Salesforce clouds: Sales, Service, Data and Marketing
• Proven track record configuring complex Salesforce environments, including user management, security models, custom objects, and automation tools.
• Mastery of Salesforce automation technologies: Flow Builder, Process Builder, and Workflow Rules
• Experience with sandbox testing and production deployment methodologies
• Advanced skills in report and dashboard creation for data visualization and analysis
• Successful integration of Salesforce with third-party platforms, including HubSpot, LinkedIn Sales Navigator, and Seamless.AI
• Familiarity with Apex code deployment and customization
• Superior problem-solving abilities and analytical thinking
• Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders
• Self-directed work ethic with strong prioritization capabilities
• Collaborative mindset with a user-centric approach to solution design

Nice to Have

• Additional Salesforce certifications (Platform Developer, Sales Cloud Consultant, Service Cloud Consultant)
• Knowledge of Lightning Web Components (LWC) development
• Experience with Salesforce DevOps tools and methodologies
• Data migration expertise using tools like Dataloader.io or Jitterbit
• Experience with Salesforce Einstein Analytics/Tableau CRM

Perks & Benefits:

• Competitive compensation package with performance bonuses
• Comprehensive health and wellness benefits
• Opportunity to work with cutting-edge Salesforce features and implementations
• Collaborative culture that values innovation and problem-solving
• Career advancement path within a growing organization
• Modern work environment with flexible hybrid arrangements
• Regular team-building activities and social events

To Apply, kindly share the resume with [email protected] with a subject line "Salesforce Administrator".

Consent - We will be using your resume for job applications open with us for a full-time appointment and will save them for future reference.