General Summary:

The Senior Salesforce Administrator is responsible for leading the ongoing development of our Salesforce deployment. This role works in partnership with functional leaders, cross-functional teams, and SMEs to identify, develop, and deploy new business processes. This role executes on day-to-day configuration, support, maintenance, and improvement of our Customer Relationship Management (CRM) platform.

Working Conditions:

• Pune/Mumbai/Bangalore (Hybrid/Remote depending on location)

Essential Duties & Responsibilities:

• Provides support to the Business Applications teams, with a high attention to detail

• Researches, analyzes, and documents findings.

• May coach and review the work of other team members.

• Serves as primary system administrator for the Salesforce environment.

• Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.

• Completes regular internal system audits and prepares for upgrades.

• Manages Salesforce data feeds and other integrations.

• Coordinates the evaluation, scope, and completion of new development requests.

• Works with our institutional management team to establish suitable processes to support administrative, development, and change management activities.

• Manages the training of new users and grows the Salesforce skill set across the organization

• Effectively acts as the liaison between our users, vendors, and the application development teams.

• Works independently with members of the user community to define and document development requirements.

• Assesses the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes.

• Serves as escalation point for Salesforce related questions and issues.

• Evaluates information gathered from multiple sources, reconcile conflicts, decompose high-level

information into details, abstract up from low-level information to a general understanding, and

distinguish user requests from the underlying true needs.

Knowledge, Skills, and/or Abilities Required:

• Strong understanding of Salesforce best practices, CPQ and functionality.

• Ability to manage projects and processes independently with limited supervision

• Advanced knowledge of applicable work area.

• Ability to situationally adapt and understand new technology/processes as per business requirement.

• Excellent project management skills and a positive attitude.

• Advanced ability to meet deadlines, handle and prioritize simultaneous requests, and manage later ally and upwards.

• Strong creative, analytical, and problem-solving skills.

• Must demonstrate exceptional verbal and written communication skills, with the ability to communicate effectively at all levels of the organization.

• Advanced ability to design and implement new processes and facilitate user adoption.

• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.

• Advanced data management abilities.

• Ability to successfully drive projects to completion.

• Strong ability to understand and articulate complex requirements while asking thoughtful questions.

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience

• 5+ years of relevant experience

• ADM201, ADM211, or other Sales Administration certification

• Preferred: Certifications in Sales Cloud.