Position Summary

Redaptive is looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, to identify areas of improvement quickly. The Salesforce Administrator should be comfortable with change management and governance and communicate, prioritize, and manage all aspects of a Salesforce project. The Salesforce Administrator should be comfortable liaising with users and take care of all aspects of user management including support tickets, training, and designing solutions with user satisfaction as a priority.

Responsibilities And Duties

• Experience analysing and documenting requirements, processes, and/or policies Having an operational mindset with a desire to do operations.
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules.
• Experience with Salesforce Sales Cloud, Service Cloud and Salesforce CPQ
• Working understanding of Salesforce CPQ - Product setup, Quote process setup, Guided selling, Product catalog structures, Pricing rules, Discount schedules, and more.
• Managing and troubleshooting Salesforce CPQ and Billing processes to ensure system integrity and functionality.
• Staying updated on Salesforce CPQ, Billing, and Flow features, implementing enhancements to meet future promotional needs.
• Configure Salesforce Service Cloud features, including case management, knowledge base, service console, live chat, entitlement and milestone, and other Service Cloud-specific components.
• Ensure proper configuration of Service Cloud applications and monitor system performance.
• Salesforce configuration changes, including (but not limited to): Flow, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
• Experience with Sales and Marketing third-party applications (e.g. Conga, HubSpot & Clari).
• Own the communication of any platform changes to end users and stakeholders.
• Experience training individuals, groups, and first-time Salesforce users.
• Identify unused or underutilized platform features.
• Data management to improve Salesforce data quality, implementing rules and automation as needed.
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
• Ensuring our business systems are fit for purpose, operational, and support future growth. Leverage our existing systems stack to maximize and optimize the use and value derived.
• Troubleshoot and resolve issues related to Salesforce performance, data, integrations, and functionality.
• Sandbox environment management.
  
  

Required Abilities And Skills

• Strong Salesforce product knowledge with 5+ years of Salesforce Administration hands-on experience
• Working knowledge of Flows is a must
• In-depth knowledge of Salesforce Sales and Service Clouds
• Data processing and reporting experience
• Basic / Intermediate Excel
• Strong communication skills written & verbal
• Self-starter who can work independently and within a team
• Self-motivated and independent
• Strong interpersonal and communication skills
• Excellent attention to detail
• Willing to work in IST 2-11 PM shift
  
  

Education And Experience

• Bachelor’s degree (or higher) in Computer Science, Engineering or a related subject.
• Nice to Have:
• Salesforce certifications e.g. Certified Salesforce Administrator, Advanced Administrator
• Knowledge of project management tools like – Jira and Lucid charts
• Good presentation /PPT skills
  

Behavioural Attributes

• Able to thrive in a dynamic environment and work with a high degree of autonomy
• Great attitude, willing, thoughtful, and proactive
• Take ownership and a new initiative
• Excels in a fast-paced environment
• Strong communication skills and presentation skills
• Divergent thinking and high attention to detail
• Comfortable with flexible working hours
  
  

Travel: No Travel required

Redaptive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Redaptive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.