Role Overview

The Sales Process Trainer is responsible for designing, implementing, and delivering comprehensive training programs for the sales team. This role focuses on improving the sales team’s effectiveness, ensuring alignment with organizational goals, and fostering a culture of continuous learning and professional development.

Key Responsibilities

1. Develop and Execute Sales Training Programs:

• Design and implement tailored training programs for various sales roles, including front desk executives, sales representatives, and managers.
• Create engaging training materials such as manuals, presentations, videos, and e-learning modules.
• Align training content with sales goals, KPIs, and organizational values.

2. Facilitate Training Sessions:

• Conduct live and virtual training sessions for new hires and existing employees.
• Lead interactive workshops focused on sales processes, customer handling, upselling techniques, and objection handling.
• Utilize role-playing and scenario-based training to reinforce practical skills.

3. Performance Assessment and Feedback:

• Assess trainees through quizzes, role-plays, and on-the-job performance evaluations.
• Provide personalized feedback and coaching to address individual skill gaps.
• Monitor post-training performance to ensure knowledge retention and application.

4. Support Onboarding:

• Collaborate with HR and Operations to deliver a smooth onboarding experience for new sales team members.
• Introduce new hires to the company’s sales tools, systems, and standard operating procedures.

5. Continuous Learning and Development:

• Organize regular refresher courses and advanced training for experienced team members.
• Stay updated on industry trends and integrate them into training programs.
• Encourage a culture of lifelong learning and professional growth.

6. Collaboration with Stakeholders:

• Work closely with Sales Managers, Regional Heads, and Operations teams to identify training needs.
• Gather feedback on training effectiveness and adjust programs accordingly.
• Act as a bridge between field operations and the Learning & Development team.

7. Reporting and Documentation:

• Maintain detailed records of training sessions, attendance, and performance metrics.
• Prepare regular reports on training outcomes and recommendations for improvement.