Job Description

Learning Services Specialist (Sales Process Trainer)

Training Development and Delivery:

• Design and develop training programs and workshops that address specific business needs
• Deliver engaging and effective training sessions using a variety of instructional techniques and formats, including role-playing, simulations, team exercises, group discussions, videos, and lectures
• Update and enhance existing training materials to ensure content is current and relevant
• Driving OJT/Nesting for the new hire class post classroom training meeting set KPI and throughput

Coaching:

• Provide guidance and support new team members
• Serve as a subject matter expert and resource for other trainers and staff
• Foster a positive learning environment and encourage continuous professional development

Needs Assessment:

• Conduct training needs assessments to identify gaps in knowledge and skills
• Collaborate with department heads and management to understand specific training requirements and objectives

Administrative Tasks:

• Maintain accurate training records and documentation
• Manage training schedules, logistics, and participant enrollments
• Ensure compliance with company policies and industry regulations related

Eligibility-

Bachelor's degree in any field

Minimum 4 year in International BPO

Working currently as Learning Specialist min 1.5 years

Proficiency with Google Tools / MS Office applications (i.e. MS Word, Excel, PowerPoint, Google sheets etc.)

Excellent verbal and written communication and active listening skills

Willing to work in rotational shifts and from office