About the company
The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you.
The Functionary is a leading provider of business process support services to consumers, small businesses, mid-market, and enterprise customers. The Functionary partners with retailers, OEMs, and distributors to provide support solutions to customers needing help with customer support, e-commerce operations, setup, connectivity, Internet of Things (IoT) devices, and cloud services. The Functionary has handled over 5 million support requests, delivering market-leading customer satisfaction scores, to empower customers to get the help they need when they need it.
About You:
● You are a passionate, talented engineer who is willing to push the limits of existing technology to
create the best possible user experience
● You work on the front-end with heavier emphasis on the backend to develop new features from
start to finish, including design of architecture, coding, and testing
● You are delighted by good design and bring that taste to your front-end work
● You love building products that help 200,000+ customers in their day-to-day life
Responsibilities:
● Build out the next generation practice management platform
● Work with our Engineering Leadership and Talent group to scale our new office in Mexico City
● Collaborate with our Product group to help understand customer needs, troubleshoot potential
problems and define upcoming features
● Write clean, efficient and well-tested code that improves our code base in meaningful ways
● Help diagnose problems and architect solutions
Desired Skills & Experience:
● You have 4-6 years of engineering experience, with hands-on Ruby on Rails expertise for a part
of your career
● You're proficient in English, with strong communication and collaboration skills
● You have a degree in Computer Science or a related technical field
● You possess solid experience in at least one modern JavaScript framework, specifically Ember.js
or React.js, and the ecosystem around those frameworks
● You have designed and implemented large, scalable web applications and have an appreciation
for clean, elegant, and simple code
● You have experience taking Rails apps from idea to production
● You understand the value and nuances of Test-Driven Development
● You're comfortable working with remote teams, using GitHub, Slack, Notion, and Zoom to
collaborate
Bonus Points:
● You’re excited about holding a lead role to help us scale a brand new software developer office
● You have a good understanding of web application security and best practices
● Working knowledge of managing environments using Docker, MySQL, Postgres, Redis, NGINX,
and various AWS services
● Confident working with production environments to help troubleshoot problems
● Experience with Linux
● Infrastructure management via Terraform/Ansible
● Experience with compliance standards PCI/HIPA