Application Support Engineer - Ruby on Rails
Who are we?
Our Client is a leading IT services and business platform company. They partner with
global companies from diverse industries, including banking and financial services,
insurance, higher education, food services, retail, manufacturing, and eCommerce. With
expertise in digital transformation, machine learning, and emerging technologies, we offer
a consulting-led, integrated suite of enterprise-grade software products, services, and
solutions.
The Role :
● Onsite in Mexico DF
● Contract Role - Full Time
Remote - but candidate has to be in and around Mexico City, Mexico
We're looking for an Application Support Engineer to help us support all our application
products to keep availability, follow observability procedures, escalate findings to
Development team and solve problem diving on code and tools used (Ruby, Jboss,
containers, Cloudwatch, Grafana). Further, this engineer will involve using awesome
agile practices, including cross-functional collaboration with infrastructure and QA teams,
fast iteration cycles, continuous integration, continuous delivery, and writing well-tested
code. This position is based in Mexico, with possibility to attend meetings and work on
client's offices occasionally.
What you’ll do?
● Develop, build, maintain and test assigned technologies, including
associated software and hardware
● Resolve problems of moderate scopes as they arise, and provides high-level
technical assistance to development programmers and customers to ensure
proper performances
● Assist in implementation, supports configuration, and ensures standards,
process, and procedures are in place
● Support compliance posture which includes escalating potential concerns,
and implementing both risk mitigation plans and control functions
● Draft and reviews status reports and performs implementation and
troubleshooting activities, updating project plans as required
● Support business and process improvement initiatives, proactively sharing
ideas that may impact team performance
● May manage smaller project/initiatives as an experienced individual contributor
with specialized knowledge within assigned discipline
● Support, implement and manage performance monitoring for our applications
● Consult with product and engineering on the operational requirements of
software solutions
● Performs implementations to optimize platform performance, efficiency, and
capacity
● May guide others on implementation and troubleshooting activities.
● Request proper authorizations to approve any manual transactions.
● Verify operations and balances, confirm if any transactions need to be recorded
in the Business Core.
Requirements
Demonstrated initiative in building relationships with colleagues from multiple areas
(QA, Devops, Governance, Support, Operation)
5+ years of relevant exposure to development of design, technology, and process
standards
5+ years exposure to working with teams that span multiple geographies and time
zones
5+ years Experience in Ruby
3+ years of experience with AWS services
Experience with Cloudwatch, Grafana tools
Experience with optimizing database performance AWS RD