CEVA Logistics

Reports Analyst - Service Desk

Makati, NCR, PH

19 days ago
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Summary

YOUR ROLE


The Reports Analyst is responsible for gathering, analyzing, and presenting data to help the organization make informed business decisions. This role involves creating, managing, and optimizing reports using various data analysis tools and software.


WHAT ARE YOU GOING TO DO?


  • Data Collection & Analysis: Gather data from various sources (internal databases, spreadsheets, etc.) and analyze it to identify trends, patterns, and insights.
  • Report Generation: Prepare and produce regular and ad-hoc reports based on business needs. This could include performance reports, sales reports, financial reports, or operational reports.
  • Data Visualization: Create dashboards and data visualizations to make complex data more accessible and understandable to stakeholders.
  • Data Quality Assurance: Ensure the accuracy, consistency, and reliability of data used in reporting.
  • Process Improvement: Identify opportunities to streamline and improve reporting processes, including automation and the integration of new reporting tools or software.
  • Automation of Reports: Work with IT or development teams to automate routine reporting tasks, reducing manual effort and improving efficiency.
  • Troubleshooting and Issue Resolution: Address any data discrepancies or reporting errors, collaborating with relevant teams to resolve issues in a timely manner.
  • Compliance & Standards: Ensure that all reports adhere to the company's data governance policies, legal regulations, and industry standards (e.g., GDPR, HIPAA, etc.).
  • Forecasting & Predictive Analytics: Work on predictive analytics, using historical data to forecast future trends


WHAT WE ARE LOOKING FOR?


  • Bachelor’s degree related to computer studies.
  • Minimum of 3 years’ experience in creating reports for a service desk/technical support team.
  • Knowledge in utilizing data analytics tools like Microsoft Excel, SQL, Tableau, or Power BI to create reports and analyze data.
  • Proficiency in data analysis and reporting software (e.g., Excel, SQL, Tableau, Power BI).
  • Strong analytical skills with the ability to interpret data and present it clearly.
  • Excellent communication skills to convey insights to non-technical stakeholders.
  • Strong attention to detail and ability to work with large datasets.
  • Ability to work independently and manage multiple tasks.
  • Knowledge of data management principles and best practices.


WHAT DO WE HAVE TO OFFER?


  • Competitive basic salary
  • HMO w/ 2 free dependents from day 1 of hiring
  • 20 annual leaves + bereavement leave + wedding leave
  • Hybrid set up w/ 3 days a week in the office and 2 days can be WFH. But this will depend on the business needs and agreement with the manager.
  • Annual Performance Reviews w/ a chance of a salary alignment.
  • Annual Company Performance Bonus
  • Retention Bonus (after 1 month of start date)
  • Retirement Fund


ABOUT TOMORROW


We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

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