Company Description

Gen (NASDAQ: GEN) is a global company committed to Powering Digital Freedom through its trusted Cyber Safety brands, including Norton, Avast, LifeLock, and MoneyLion. Gen focuses on empowering people and providing safety for the first digital generations. With award-winning products and services in cybersecurity, online privacy, identity protection, and financial wellness, Gen serves nearly 500 million users in over 150 countries. Their mission is to enable confident digital lives today and for future generations.

Role Description

This is a full-time on-site role for a Relationship Manager. The Relationship Manager will be responsible for maintaining and nurturing client relationships, providing exceptional customer service, and managing customer accounts. Daily tasks involve communicating with clients, resolving customer issues, and identifying opportunities to enhance client satisfaction. The role also requires the Relationship Manager to collaborate with internal teams to ensure the delivery of high-quality services and solutions.

Qualifications

• Strong customer service and client relationship management skills
• Excellent communication and interpersonal skills
• Ability to manage customer accounts and resolve issues efficiently
• Experience in collaborating with internal teams to deliver services
• Proven ability to identify and capitalize on opportunities to improve client satisfaction
• Bachelor's degree in Business, Marketing, or related field
• Experience in the cybersecurity or technology sectors is a plus