The Regional Manager is responsible for leading and executing strategic sales initiatives, overseeing operational excellence, and managing sales performance within a designated region. They will mentor and develop regional sales teams, foster a high-performance culture, and oversee CRM initiatives to build long-term client relationships. Additionally, the Regional Manager will handle budgeting and financial management, ensuring optimal resource allocation and profitability, while collaborating cross-functionally with various teams to ensure smooth operations.

Job Responsibilities

Strategic Sales Leadership

• Develop and execute regional sales strategies aligned with the company’s overall business goals.
• Set clear sales targets and KPIs for regional teams, ensuring alignment with corporate objectives.
• Analyze market trends, competitor activities, and customer insights to identify growth opportunities.

Operational Excellence

• Oversee day-to-day retail operations, including inventory management, merchandising, and store layout optimization.
• Ensure compliance with brand standards, safety regulations, and company policies across all stores.
• Implement process improvements to enhance operational efficiency and reduce costs.

Sales Performance Management

• Monitor sales performance against targets, providing regular updates to senior management.
• Identify underperforming stores or territories and develop corrective action plans.
• Collaborate with marketing and merchandising teams to execute promotional campaigns and drive traffic.

Team Development & Leadership

• Manage, mentor, and develop regional sales teams, including store managers and sales associates.
• Conduct performance reviews, provide constructive feedback, and implement training programs to enhance skills and knowledge.
• Foster a high-performance culture focused on teamwork, accountability, and customer-centricity.

Customer Relationship Management (CRM)

• Oversee CRM initiatives to build long-term client relationships and drive repeat business.
• Analyze customer data to identify trends, preferences, and opportunities for personalization.
• Ensure consistent delivery of exceptional customer service across all touchpoints.

Budgeting & Financial Management

• Develop and manage regional sales budgets, ensuring optimal resource allocation.
• Analyze financial reports to track expenses, margins, and profitability.
• Collaborate with finance teams to forecast sales and manage cash flow.

Cross-Functional Collaboration

• Partner with supply chain, logistics, and corporate teams to ensure smooth operations.
• Communicate regional insights and feedback to product development and marketing teams.

Core Competencies

• Strong strategic thinking and analytical skills.
• Excellent leadership and team management abilities.
• Proficiency in sales forecasting, budgeting, and financial analysis.
• Advanced knowledge of retail operations, including inventory management, merchandising, and CRM.
• Experience with data analytics tools (e.g., Tableau, Power BI) and retail POS systems.

Personal Attributes

• Results-oriented with a focus on operational excellence.
• Ability to inspire and motivate teams to achieve exceptional performance.
• Strong communication and interpersonal skills.
• Flexibility to travel extensively within the assigned region.

Requirements:

• Minimum 10 years in retail sales operations, with a focus on luxury or premium brands.
• Experience managing multi-store regions, preferably in a decentralized environment.
• Demonstrated success in implementing sales strategies and driving revenue growth.
• Willingness to travel up to 60% of the time to visit stores, attend meetings, and conduct training.
• Advanced proficiency in Microsoft Excel, PowerPoint, and CRM software (e.g., Salesforce).
• Familiarity with retail analytics platforms and inventory management systems.
• Fluent in English and Mandarin