San Carlo Alderley Edgeare hiring a Reception Manager!

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas including Kuwait, Bangkok and Qatar and with new sites set to open in Miami.

Colleague Benefits:

• Free Meals on Duty- Delicious, healthy meals, all free
• 50% Staff Discount- For you and your friends and family, in any of our restaurants around the UK
• Refer a Friend- Bring your friends and earn up to £1,000 per person
• Elevate Training Academy- Commitment to training and continuing professional development with our San Carlo training app
• Volunteering Days- Give back with dedicated volunteering days, making a positive impact in your community
• Squadra App- Offering you discounts and rewards with thousands of companies worldwide
• Wagestream- Access to earned pay at any point of the month
• Legal and Financial Advice- Free legal and financial advice for you and your family
• Colleague of the Month- Monthly recognition awards where all San Carlo colleagues are celebrated
• San Carlo Awards- Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
• Global Opportunities- The chance to work at one of our many international restaurants, from Dubai to Miami
• Best in Class Pension- San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow

Key Responsibilities:

• Undertake all waiter/waitress responsibilities where relevant/needed
• Monitor and drive Spend Per Head in your department
• Effectively organise and run shifts as a duty manager
• Ensure that all Restaurant consumables are kept to par and are within budget spend
• Take responsibility for all Restaurant stock control including, wastage, ordering, invoicing, stock levels and maintenance in your department
• Ensure a two-week rota is available for the Restaurant team at all times, working a month in advance for forecast rota
• Regularly hold reviews with each restaurant team member to encourage career development/progression
• Liaise with General Manager for any guidance and to communicate any training
• Ensure that team staff levels are assessed weekly and actively recruit if needed
• Take a lead on all Restaurant recruitment and ensure an excellent candidate experience throughout the process.
• Onboarding of new staff, including full restaurant training and all CPL compliance is completed
• Ensure your department has an up to date Talent Pipeline with training needs and succession plans
• Ensure health checks are conducted once a month with an action plan produced and delegated amongst the team to ensure completion.
• Ensure all Health & Safety policies are met, including all legislative and licencing requirements

Required Qualifications & Experience:

• 2 years experience in a similar role
• Team management experience
• Excellent communication skills
• Meticulous attention to detail, highly organised and capable of handling multiple tasks
• A proactive self-starter who can work independently with good judgement and minimal direction