HOTEL RECEPTION MANAGER CROWNE PLAZA MARLOW

We are looking for experienced Hotel Reception Manager for our exceptional new Crowne Plaza Marlow Hotel & Spa

The Company

The Hotel with a magnificent lakeside location, has 168 spacious bedrooms, a Conference Centre with 8 meeting rooms for up to 350 in the largest Winterlake suite, extensive Quad Wellness & Spa facilities , the Glaze One AA Rosette restaurant and the Aqua Bar & Conservatory with stunning lake views

The entire hotel has been the subject of a multimillion pound refurbishment , making it the finest Crowne Plaza Resort Hotel in the UK

The Role of the Hotel Reception Manager

You will be responsible for the following duties :

Together with the Assistant Reception Manager, the management of the hotels Front Office Team

You will be responsible for Reception and the Night Team.

Outstanding team management skills are essential as you will be fully responsible for the development and performance management of the Front Office team. You will be expected to deliver excellent customer service standards, encourage sales and compliance to IHG brand standards.

You should also have excellent communication skills both written and verbal and have a working knowledge of Opera

The ideal candidate must also be prepared to be fully flexible as you will be required to work hands on Duty Management shiftsand shifts as required. You will work on a shift basis, working 5 days out of 7 including weekends

Hours of work: combination of early or late shifts five days per week including weekends

The successful candidate should preferably have previously worked in a branded Hotel,preferably an InterContinental Hotels Group brand, in a similar role.

You will be required to motivate and inspire the team and be able to implement new systems and procedures

Ideal candidates should have a stable background and positive references

Previous experience in Opera will be a strong advantage

Ideal candidates should have the following attributes :-

1. You should have an outgoing personality and a strong attention to detail.

2. Excellent communication skills and a great team spirit

3. A Can do attitude and exceptional customer service standards

When you join us, you can look forward to:

Up to £30k plus great benefits

Full training in a welcoming and positive environment

Meals on shift

Tremendous IHG Employee rate available at all Intercontinental Hotels Group properties worldwide with 50% off food & beverage during your stay when youre off

Option of single live in accommodation in our shared staff flat within walking distance of the hotel

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