Global Quality teams drive accountability for operational efficiency, quality metrics, continuous improvements, and lead the implementation of our quality systems at scale within a global network of vendors. We partner directly with the vendors to understand how well they’re performing from a quality standpoint, capture root cause analysis, and drive cross-functional alignment on action plans to drive improvements.As a member of our team, you will leverage your problem-solving skills to drive impactful solutions in ambiguous environments. You will utilize your communication skills to effectively manage change and collaborate with cross-functional teams, applying strategic thinking and analytical skills to tackle complex challenges. With a growth mindset, you'll lead initiatives across multiple teams, countries, and time zones, fostering adaptability, creativity, and proactivity to drive results-oriented action plans and ensure successful project execution.

Quality Program Manager, Global Support Operations Responsibilities:

Demonstrate process and operational efficiency, focusing on continuous improvement and sharing of best practices to build a consistent backbone of support across our vendors and regions.

Manage complex vendors across the program. Conduct current-state assessment of business processes and drive metric improvements, standardization of processes across programs. Report and resolve top quality issues impacting the organization.

Design, build, and improve internal and external processes and systems that contribute to operational efficiency and scalability. Demonstrated capacity to influence quality cross-functional teams on operational strategies & best practices.

Be a champion of change management. Communicate clearly the progress of initiatives to internal and external stakeholders, including demonstrated capacity to synthesize feedback and adjust plans accordingly. Demonstrate effective collaboration with cross-functional and cross-regional teams.

Travel domestically and internationally when needed (

Minimum Qualifications:

• 5+ years of proven Project Management experience leading data-driven projects and communicating the results of analysis and insights to technical and non-technical audiences.
• 4+ years of experience with Excel (PivotTable, Charts, Statistical functions) and leveraging data visualization tools (Tableau, Power BI).
• Experience in building relationships with global cross-functional teams with ease, delivering impact consistently through seamless communication, influencing teams towards achieving common goals.
• Experience operating simultaneously as an effective tactical and strategic thinker.
• Experience with customer support tools and accountability frameworks.
  
  

Preferred Qualifications:

• 5+ years of experience initiating and driving complex projects to completion with minimal guidance.
• 5+ years of proven program management or process efficiency experience, preferably in customer support or the quality space.
• Experience working in a technology company or IT consulting firm.
• Experience with complex process design, implementation, and improvement.
• Lean/Six Sigma background in a quality setting.
  
  

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.