LOCATION: Ahmedabad

REPORTS TO: Sr Quality Manager, APAC

DIRECT REPORTS: 3

WORKPLACE TYPE: On-site

The Quality Manager will take the responsibility for leading the India quality functions and personnel safely, responsibly, consistently, and cost-effectively to achieve world-class Quality as a competitive differentiation to support India Business Growth.

• Provide leadership and guidance to the Internal plant quality & Tollers Quality teams to ensure the good implementation of Core GMP practices which relevant to current regulatory standards must to be followed to maintain industry global quality standards and also implement the key components of IPS Pillar in the Quality functions.
• Develop, coach, and support the site and country Quality team to inspire potential, deliver strong performance, and build great talents.
• Identify and lead the Quality improvement projects supporting the Quality and Operations groups and be responsible for India Quality MIS reports to India Business Leadership and Regional Quality

Core Responsibilities:

• Optimize the Ingredion India Quality Management Strategy and Roadmap continuously and drive solid implementation in each site, including the Tollers.
• Coordinate with Regional Quality leadership, Global Pharma Regulatory & QMS leadership, Global & Regional Quality documentations team
• to provide guidelines for India quality system to all Ingredion sites to satisfy certification, regulation, corporate, and increasingly complex and diverse customer requirements continuously while improving the agility of the process to meet the business requirements on the premise of current regulations compliance and industry standards.
• Provide leadership and guidance to the plant operations, manufacturing and quality teams on the execution of the IPS Quality Pillar（Ingredion Global Quality Standard）including Pharma QMS to deliver continuous quality improvements such as First Pass Compliance (FPC) metrics, customer complaints, and internal/external audit results etc.
• Be the main contact for Plant Quality managers to escalate Quality issues, assimilate complex information, data, and processes, give insights into the issues, and guide the plant team to move precisely and efficiently.
• Provide quality improvement suggestions to India Manufacturing leadership and share the quality strategic improvements with India business leadership team on regular/need basis. Meet with the Plant Managers on a regular basis to discuss current issues, and support required, and align priorities as well as employee development strategies.
• Collaborate with regional/global supplier quality to manage raw material compliance and ensure supplier conformance and prevent quality issues caused by raw materials or goods manufactured by Tollers.
• Drive and support the investigation of customer complaints timely and reduce the customer complaint rate year by year.
• Maintain contacting both internal and external networks to identify, introduce, and drive for the implementation of best practices from other locations/businesses related to Pharma excipients Quality and Food Safety management.
• Lead Quality team to seek CI opportunities and drive innovation culture to improve quality performance, work efficiency, and reduce manufacturing cost continuously.
• Build great Talents in the Quality team.

Qualified Candidates Will Have:

• Bachelor’s or Master’s Degree in Science preferably Pharmacy/Analytical science/Organic Chemistry/Food Science Engineering/Technology or similar
• Minimum of 10 years of experience in quality assurance management in the Excipient/API/Bulk drugs industry
• Min 5 years of team management and development experience
• Working in a global MNC with Pharma GMP and FSSC exposure will be an advantage.
• Maintain solid knowledge of governmental regulations related to excipients.
• Deep understanding of CGMP standards of Pharma excipients as per IPEC-PQG GMP training/exposure and or ICH/ USFDA/MHRA/ PICs /EXCiPACT.
• Good customer interaction experience.
• Good strategy thinking and strategy development skills on quality.
• Strong leadership skills and excellent communication and presentation skills.
• Literate in MS Office software.
• Good command of English in both written and spoken.
• High commanding work efficiency with people management, commitment, perseverance under pressure, and ability to deal with challenging situations.

Desirable Requirements:

• Working experience in the food industry with an understanding of food regulations, and certification standards such as ISO9001, FSSC22000, BRC, HACCP, etc. will be preferred.
• Be good at the RCA tools application and could act as an RCA facilitator.
• B2B business with international customer group working experience.

Required Behaviors And Skills

• Interpersonal effectiveness - Establish a constructive and cooperative relationship with colleagues and a climate of openness and trust.
• Taking ownership - Demonstrate a high level of honesty, integrity, and commitment to one’s profession and accept responsibility for the consequences of one’s and their team’s decisions and actions.
• Business acumen – Open mind, understanding the critical points of the business, well-balanced Commercial and Operation team’s requirements.
• Timely response, strong problem-solving skills, and good at communication.
• Growth mindset – Willing to learn and grow through taking more/extra challenges.