Description The Quality Control & Technical Services (QC/TS) Manager owns the look, performance, and long-term integrity of every finished floor we install. You will set quality standards, solve complex technical issues, and coach teams to maximize safety, productivity, and profitability throughout a project's life cycle from pre-construction reviews to warranty close-out. Key Responsibilities (per phase) Pre-Project * Attend project orientation meetings; scrutinize drawings, specs, and submittals for compatibility and constructability. * Advise the Project Administrator on building a technically sound submittal package. * Establish production benchmarks and recommend the most qualified installers for each job. * Lead initial site walkthroughs on projects or those with non-standard materials/methods. * Spot-check field measurements to prevent take-off errors. During Project * Visit significant or complex projects at least weekly to verify workmanship, safety, and productivity. * Compare actual vs. planned production rates; work with Project Managers (PMs) to recover slippage. * Track waste factors and issue corrective guidance. * Diagnose substrate issues and coordinate solutions with field supervisors. * Write clear technical reports when issues arise and liaise with manufacturers on material defects. * Confirm daily reports and documentation are complete. Post-Project * Lead warranty investigations, schedule 3rd-party inspections, and determine responsibility. * Craft win-win resolutions for clients while protecting company interests. * Evaluate installer and subcontractor performance for continuous improvement. General / Leadership * Develop, maintain, and enforce Allstate Floors' quality standards. * Serve as the primary technical resource for PMs and field supervisors. * Identify skill gaps; design and deliver in-house training on products, materials, and installation methods. * Collaborate with PMs to appraise field-supervisor performance. * Perform other duties reasonably aligned with the role's purpose. Requirements Required Qualifications * 7+ years' experience in commercial flooring, tile, or a closely related construction trade, with at least 3 years in quality control, field management, or technical services capacity. * Expert knowledge of flooring materials, installation methods, and substrate preparation. * Proven ability to read/interpret construction drawings, specs, and submittals. * Strong diagnostic and problem-solving skills; able to effectively write concise technical reports. * Demonstrated leadership coaching field crews, enforcing safety, and driving productivity. * Proficiency with construction tech (Fieldwire or similar), MS Office, and digital documentation. * Valid driver's license and willingness to travel daily/weekly to job sites. Preferred * Certifications such as CFI, ACT, ICRI, or manufacturer installation credentials. * Experience working with large-scale hospitality, healthcare, or gaming facilities. * OSHA 30-Hour and First-Aid/CPR credentials. Physical & Travel Requirements * Routine on-site presence (indoor/outdoor) with walking, standing, climbing ladders, and occasional lifting up to 50 lbs. * Travel throughout Maryland, DC, and Northern VA What We Offer * Competitive salary with performance bonuses. * 401(k) with company match, health/dental/vision insurance, and paid time off. * Professional development access to manufacturer certifications and leadership training. * An entrepreneurial culture where your expertise shapes how we build.