The Quality Control & Technical Services (QC/TS) Manager owns the look, performance, and long-term integrity of every finished floor we install. You will set quality standards, solve complex technical issues, and coach teams to maximize safety, productivity, and profitability throughout a project's life cycle from pre-construction reviews to warranty close-out.
Key Responsibilities (per phase)
Pre-Project
• Attend project orientation meetings; scrutinize drawings, specs, and submittals for compatibility and constructability.
• Advise the Project Administrator on building a technically sound submittal package.
• Establish production benchmarks and recommend the most qualified installers for each job.
• Lead initial site walkthroughs on projects or those with non-standard materials/methods.
• Spot-check field measurements to prevent take-off errors.
During Project
• Visit significant or complex projects at least weekly to verify workmanship, safety, and productivity.
• Compare actual vs. planned production rates; work with Project Managers (PMs) to recover slippage.
• Track waste factors and issue corrective guidance.
• Diagnose substrate issues and coordinate solutions with field supervisors.
• Write clear technical reports when issues arise and liaise with manufacturers on material defects.
• Confirm daily reports and documentation are complete.
Post-Project
• Lead warranty investigations, schedule 3rd-party inspections, and determine responsibility.
• Craft win–win resolutions for clients while protecting company interests.
• Evaluate installer and subcontractor performance for continuous improvement.
General / Leadership
• Develop, maintain, and enforce Allstate Floors' quality standards.
• Serve as the primary technical resource for PMs and field supervisors.
• Identify skill gaps; design and deliver in-house training on products, materials, and installation methods.
• Collaborate with PMs to appraise field-supervisor performance.
• Perform other duties reasonably aligned with the role's purpose.