Software Escalation Engineer Team Lead (Python)

The Company: Varonis (Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native Data Security Platform continuously discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation.

Thousands of organizations worldwide trust Varonis to defend their data wherever it lives — across SaaS, IaaS, and hybrid cloud environments. Customers use Varonis to automate a wide range of security outcomes, including data security posture management (DSPM), data classification, data access governance (DAG), data detection and response (DDR), data loss prevention (DLP), and insider risk management.

Varonis protects data first, not last. Learn more at www.varonis.com.

The Role: We are searching for a highly motivated Escalation Engineering Team Leader (Tier-IV) to join our growing team! The Escalation Engineering Team Leader must learn fast and adapt to quickly changing technology and lead a team that provides top-tier Engineering solutions for our product line. You will be leading a team of highly qualified Escalation Engineers who work on researching solutions to complex product issues involving the customers’ environment, designing and implementing solutions, providing training, advising on usage, and advanced troubleshooting. It’s required that you will also be hands-on and be able to assist the team’s work.

Work will include providing timely engineering solutions, acting as a field-engineering delegate - coordinating and pushing efforts and driving forward various engagements with our development, support, QA, and sales teams.

The Location: We are considering candidates who are able to work by hybrid model, reporting twice weekly to the Morrisville, NC office.

The Requirements:

• B.Sc. in Computer Science or equivalent from known university
• At least 3 years leading development teams
• Minimum of 3 years of experience in developing Enterprise-level, Python Applications.
• Working with AWS, Docker, Kubernetes and Microservices – Advantages
• Asynchronous programming and experience in developing performance-critical applications
• Experience with Machine Learning – Advantages
• Experience with multi-threaded applications
• Fluent English (written and verbal)

The following additional skills are nice to have:

• Strong leadership skills
• Being able to develop and push forward other team members
• Excellent communication and collaboration skills
• Team player, highly motivated, can-do approach
• Previous customer-facing technical positions
• Ability to work with colleagues in multiple time zones to provide top level support
• Availability during the weekend
• Great interpersonal skills
• Fast technology adaptation
• Knowledge of IT - Networking / Security / Storage
• Experience in .NET C# applications.
• Proven ability to research and implement new technologies

The Responsibilities:

• Lead 5-7 engineers in an agile environment
• Provide expert-level technical support for our products
• Analyze, diagnose, and debug complex customer issues
• Create and implement patches, fixes, and diagnostic tools
• Take ownership of escalations and drive towards resolution
• Act as a technical focal point in cooperative relationships with other internal groups
• Demonstrate exceptional interpersonal and communication skills
• Coordinate with other engineers from various product components to deliver success
• Acquire both broad and in-depth product knowledge
• Create and improve documentation to train support engineers to resolve support cases
• Coordinate with other engineers from various product components to deliver success

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!

@VaronisLife

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics